Compensation case victory for UK bulk mail customers
Thousands of Royal Mail customers who have received poor service could be in line for new compensation payments following a High Court ruling today. The Consumer Council for Postal Services, known as Postwatch, won a legal challenge against Postcomm, the UK postal regulatory body. The case arose after Postcomm refused last January to order the Royal Mail, which has already paid out some GBP35 million, to pay another GBP35 million to users of bulk mail services which were not up to standard. Postcomm declined to make an enforcement order under the 2000 Postal Services Act for the financial year 2003-4. Postwatch argued that Postcomm was under a statutory duty to enforce. Today, Mr Justice Sullivan, sitting at the High Court in London, ruled in favour of Postwatch but gave Postcomm and Royal Mail time to consider appealing to the Court of Appeal.
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