Tag: Royal Mail

Union attacks Royal Mail chief’s comments as ‘frankly insulting’

A third of Royal Mail managers are “not up to the mark”, the chief executive of the state-run business told a meeting of Britain’s business leaders. Adam Crozier’s comments at the Business Insider Elite Leadership Awards, where he was guest speaker, were described by the Amicus union as “frankly insulting”.
Responding after his speech to a question about future challenges for the company, Mr Crozier said the Royal Mail had 15,000 managers, of which “5,000 are fantastic, 5,000 are good and 5,000 are not up to the mark”. He also said it was important for senior management to “take ownership of bad news”. The company has shed more than 30,000 jobs across the board over the past three years and a Royal Mail spokesman last night admitted he “could not rule out” further job cuts.However, he insisted: “That is not our agenda for these managers.”

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Service perceptions key to future of UK postal market

Three quarters of Royal Mail business customers say they would move some or all of their business if a competitor offered equivalent service quality at a 5% discount, but 82% believe that Royal Mail’s service is better. The findings reveal that although caution is prevalent in the business mail market, volume might quickly find its way to alternative suppliers if the general perception of the services levels offered by the private sector improves. In addition, Postcomm’s 2005 Business Customer Survey revealed that only half of Royal Mail users are happy with the state-owned company and 20% expected its introduction of size-based pricing to increase their use of alternative operators. Postcomm highlighted its unhappiness with the level of customers’ awareness of the competition timetable and of alternative suppliers.

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Royal Mail offers discount on customer magazine mailings

Royal Mail is launching a new promotion in support of the customer publishing industry by offering a 15% discount on customer magazine mailing costs. The initiative is designed to encourage clients with a prospective customer title to consider using mail as a distribution method. New clients are being encouraged to test mailed-out customer magazines as a marketing tool, supported by reports that almost two-thirds of all customer magazines are currently posted to recipients.

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UK Post Office enters credit card market with unique “two in one” offer

The Post Office today launched a credit card with a unique feature – the flexibility to make larger purchases on a discounted fixed rate. The Post Office “two in one” credit card is the first in the UK with this feature. It means that customers have the benefit of a competitive credit card along with a market-leading, fixed rate, loan-like facility for major purchases. David Mills, Chief Executive, Post Office Ltd said: “By launching this unique ‘two in one’ credit card we’re setting a challenge to all other providers. Offering customers a flexible way of paying for larger purchases at a market-leading, discounted rate is something we believe provides real financial benefits and will shake up the market, challenging other lenders who impose higher rates.”

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