Tag: Royal Mail

Royal Mail’s postmen and women have delivered to customers a record performance during April to June with a target-beating 93.4% of First Class letters arriving the day after posting, it was announced today. The performance for the spring quarter is the best in a decade and shows an improvement on the record performance during the January to March period, according to the early results from independent research into the letter service across the UK’s 121 postcode areas. Adam Crozier, Royal Mail’s Chief Executive, said: “Royal Mail is determined to do even better than the record quality of service our postmen and women are delivering. “Independent research is showing our performance running at a world-class level but Royal Mail wants to be demonstrably the very best and most trusted postal service in the world.”

New figures today from Royal Mail showed a 5% improvement in the amount of UK mail delivered without loss, damage or substantial delay during 2004-05 than in the preceding year. More than 99.93% of the 22 billion letters collected and delivered by Royal Mail were last year delivered safely, to the correct address and without substantial delay. There was also an 11% rise in the number of inquiries and complaints to Royal Mail’s customer call centres – from 1,647,000 in 2003-04 to 1,824,000 last year, when mail services were disrupted because of massive changes in Royal Mail’s network.

For the letters division of Britain’s Royal Mail, protecting staff is a daily business continuity issue. It is not the everyday danger for delivery workers of aggressive dogs, mailbag snatchers and abusive householders that most threatens the functioning of the business, though these are taken very seriously by the company’s security officers. Rather, it is what Alan Staniforth, head of risk management and business continuity manager in the division, calls “white powder” incidents.