SPECIAL REPORT – FULFILMENT: Receiving end
The tenet that the customer is always right does not seem to have permeated the home delivery sphere, with many packages turning up at unspecified, inconvenient times. But with new entrants raising standards, the old school may be forced to mend its ways. Home shopping may be big business, but it is no longer the sole domain of big businesses, with everyone from Amazon to the local corner shop now offering an online or catalogue shopping experience. But while the rest of the retail world has been moving speedily towards home shopping solutions, it would seem that most delivery companies have been standing still. Home shopping exists to cater for consumers who are too busy to visit the high street, so it should come as no surprise that they may not be able to wait at home all day to receive a package.
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