Tag: Royal Mail

SPECIAL REPORT – FULFILMENT: Receiving end

The tenet that the customer is always right does not seem to have permeated the home delivery sphere, with many packages turning up at unspecified, inconvenient times. But with new entrants raising standards, the old school may be forced to mend its ways. Home shopping may be big business, but it is no longer the sole domain of big businesses, with everyone from Amazon to the local corner shop now offering an online or catalogue shopping experience. But while the rest of the retail world has been moving speedily towards home shopping solutions, it would seem that most delivery companies have been standing still. Home shopping exists to cater for consumers who are too busy to visit the high street, so it should come as no surprise that they may not be able to wait at home all day to receive a package.

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Inquiry will back investment claim, says UK Royal Mail chief

Trade and Industry Secretary Alan Johnson is expected to start the Government review into the future of Royal Mail within the next three weeks. Royal Mail has been urging an early start to the review because it believes it will strengthen its case for more cash support from the Government. Chairman Allan Leighton, who is masterminding the privatisation, has said the review will recognise the need for Pounds 2.5 billion of investment.

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ANALYSIS: Stapleton stands firm over postal wrangles

Recent weeks have seen bitter complaints levelled at Postcomm by Royal Mail, Postwatch and direct marketers alike. So chairman Nigel Stapleton has a tough job trying to find some middle ground. Sebastian Burford reports

By anyone’s standards, Postcomm chairman Nigel Stapleton has had a turbulent few weeks. After squaring up to discontented direct marketers at the recent pricing in proportion (PIP) summit (PM last week), this week began with accusations from Postwatch. The postal watchdog claimed the regulator’s tardy introduction of a liberalised market has skewered Royal Mail’s performance targets and amounted to deliberate “misleading”.

The week ends with Stapleton in a war of words over Postcomm’s call for a domestic price freeze until 2010, which Royal Mail’s chairman Allan Leighton has called a “blueprint for the service’s inexorable decline”. Meanwhile, the dust has yet to settle on Royal Mail’s non-payment of compensation for missing the performance targets from the last Postcomm review.

When Stapleton took over the Postcomm chair from Graham Corbett in November 2003, could he have predicted such a rough ride?

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Postcomm’s Stapleton blasts ‘laughable’ UK Royal Mail GBP2bn loss claim

Postcomm chairman Nigel Stapleton has dismissed as “laughable” Royal Mail’s claim that its proposed price freeze will slash GBP2bn off the company’s market value. The regulator’s review of price and service regulations for 2006 has ignited the row, by ruling Royal Mail cannot raise prices by more than 3 per cent until 2010. Royal Mail chairman Allan Leighton says the document is a “blueprint for Royal Mail’s inexorable decline”. Stapleton has countered by accusing the state-owned company of consistently “crying wolf” at proposals. “It thought the last price control was Draconian, and has outperformed it by nearly 100 per cent in profit terms,” he says.

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Postcomm’s “Blueprint for Royal Mail’s inexorable decline ”

Postcomm’s proposals would – if implemented – lead to the inexorable decline of Royal Mail by ensuring it cannot compete in the open market, the company warned today.

Royal Mail also said that Postcomm’s proposed massive extension of regulation into all aspects of its pricing would threaten the Universal Service and encourage widespread cherry-picking by rivals from April next year. The company added that, unless the proposals are substantially changed to give Royal Mail a level playing field, it will have no alternative but to go to the Competition Commission.

Royal Mail chairman Allan Leighton said: “These proposals will literally starve Royal Mail of vital investment and so wreck the quality of service we have fought so hard to improve. We cannot accept them. It’s as simple as that.”

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