Tag: Royal Mail

Postcomm proposes a licensing framework for the fully open market

Posted by | Dec 9, 2004 | |

Postcomm on 30 November began consulting on the licensing framework which needs to be in place when the market is fully open to competition – Postcomm has proposed from 1 January 2006. The aim is to encourage entry to the market while providing sufficient safeguards to protect the interests of customers. Nigel Stapleton, chairman of Postcomm commented: “These licence proposals are deliberately ‘light touch’ and tread the difficult path between protecting customers while not making it too difficult for companies to enter the competitive market. We want the widest possible variety of companies to feel they can enter the market if they think they can meet the standards and deliver the services customers want.” Among the proposals are two codes of practice, which should be adopted by licensed operators. One would safeguard mail integrity and the other deal with common operational issues.

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Research into Post Office services

Posted by | Dec 9, 2004 | |

Postwatch and Postcomm today announced details of their joint research,into the customer experience of using post offices. The main findings of the research are: 1 in 5 of the researchers had to wait in queues of more than 5 minutes
before being served and 1 in 10 waited for more than 10 minutes. Overall, only 40 per cent of customers were sold the most appropriate service to their needs. The actual total postal spend was half that it would have been had the
appropriate products been sold. Directly managed branches were better equipped than franchise post offices for disabled customers. Over 96% of staff were polite and calm in their dealings with customers.

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UK sub-postmasters ask OFT to rule Post Office contracts `illegal’

Posted by | Nov 30, 2004 | |

The UK Post Office was taken to the Office of Fair Trading yesterday in an attempt to have the contracts it imposes upon thousands of sub-postmasters ruled anti-competitive and illegal. The Association of Convenience Stores, which represents 10,000 sub-post offices, two-thirds of the network, claimed its members were losing millions of pounds because of the restrictions imposed on them. Its complaint to the OFT calls for the Post Office, which is part of Royal Mail, to be forced to withdraw the contracts so that corner shops that provide postal services have greater freedom to offer different products and services.

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Just three UK post offices make a profit

Posted by | Nov 30, 2004 | |

Only three Crown Post Offices in the whole of the UK are making a profit, highlighting the scale of losses at the network of high street branches, it was revealed today. But despite losses totalling GBP71 million in the last financial year, Royal Mail bosses insisted they only had plans to close around 30 Crown offices in the next five years. Chairman Allan Leighton said five would close next year and six the year after, up to a maximum of 30 over five years out of the current total of 555. The losses equated to GBP127,000 for each Crown office, the Royal Mail boss told MPs on the Commons Trade and Industry Select Committee.

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UK Postwatch advises customers to use 2nd class stamps at Christmas

Posted by | Nov 29, 2004 | |

Postwatch, the consumer watchdog for postal services, has reviewed Royal Mail’s performance over the past two Christmases. We found that whilst 2nd class performance dipped slightly, 1st class performance declined dramatically, to the point that more than three in every ten letters posted 1st class failed to be delivered the following working day. Postwatch recommends customers use 2nd class stamps at Christmas.

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