Royal Mail announced today that the standard compensation for its Special Delivery Next Day service will increase from GBP250 to GBP500 from 28 October 2004. At the same time, the guaranteed delivery time for Royal Mail’s Special Delivery Next Day service will move from 12.00noon to 1.00pm from 28 October 2004. These changes have been agreed by the regulator, Postcomm.
Read MoreThe Trade and Industry Select Committee has criticised Royal Mail for closing 2,500 urban post offices, leaving customers ‘confused and dissatisfied’.
MPs criticised Royal Mail for not carrying out a “longer, more open and inclusive consultation process” before deciding what branches to shut. Royal Mail has an obligation to consult local communities about closures because of the post office’s provision of a social service.
According to The Times, committee members were concerned that further closures may take place under the programme which Royal Mail are calling “network reinvention”.
Read MoreIn January 2002, the United States Postal Service announced an agreement with Royal Mail to use their pan European delivery network to deliver Global Express Mail and Air Parcel Post to 23 countries. This agreement formally expires on December 31, 2004 and the Postal Service and Royal Mail have mutually agreed to let the contract expire on that date. The Postal Service will revert to the individual Foreign Postal Administration for delivery of these two products in each country that Royal Mail’s subsidiary, GLS, served effective January 1, while GLS will continue to focus on its core product: Business to Business deliveries utilizing commercial customs clearance.
Read MoreMagazine publishers have won a significant victory against the Royal Mail, after plans to double postage prices if titles were considered too stiff to fit through letterboxes were shelved this week. The win for the Periodical Publishers’ Association follows intense lobbying in recent months after the Royal Mail unveiled proposals to give frontline staff the option to impose extra charges determined by the flexibility of a magazine. Magazine bosses were concerned that plans would massively increase postage costs as large numbers of titles carry cover mounts and supplements.
Read MoreThe postal services watchdog, Postwatch, has lodged an official complaint with the Royal Mail after all the letters it sent to a group of MPs were lost in the post – the missing items were promoting a campaign to encourage people to report misdelivered or lost mail. The letters, addressed to 49 MPs at the House of Commons, were posted first class from Ely, Cambridgeshire, on May 13. Each was clearly marked with the Postwatch return address. After a fortnight, it became clear that none of the “Stamp Out Misdelivered Mail” campaign material had been delivered. Royal Mail had no explanation for this. A spokesman said:”We have conducted a full investigation and have found no evidence of any problems in the relevant postal areas. As far as we are concerned, the letters are not in our system.”
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