Tag: Royal Mail

Postwatch calls for clarification of the social role of rural post offices

Posted by | Jul 18, 2003 | |

Postwatch, the consumer watchdog for UK postal services, today called on the Government to clarify the social role that it expects post offices to play in rural communities and to provide appropriate funding if it wishes to help secure the future of the rural network. The industry regulator, Postcomm, has been asked to provide advice to Government by the end of July on the future of rural post offices from 2006. Postcomm has asked Postwatch for its views in advance of its submission to Government.

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Postwatch comment on misdelivered letters

Posted by | Jul 17, 2003 | |

According to Postwatch it is good news that Royal Mail’s new management team are focused on reducing the incidence of lost and badly addressed mail. Postwatch is pleased that considerable efforts have been made to reduce the number of misdelivered letters and the incidence of parcels being left on doorsteps. These efforts have paid-off in terms of misdelivered mail but not yet for “doorstepped” parcels. More than 1.5 million parcels were stolen from doorsteps across the UK last year, an increase of more than 600,000 on the previous year. Postwatch fully supports Royal Mail’s efforts to encourage customers to correctly address letters and to add a return address on the back of envelopes. Millions of letters every year, including 5 million Christmas cards, have to be destroyed because they are undeliverable and cannot be returned.

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Royal Mail cuts mail loss by half

Posted by | Jul 17, 2003 | |

Royal Mail today announced that the amount of mail that goes astray through being delivered to the wrong person or address has been almost halved during the past year. Chief Executive Adam Crozier said: “This is a major step in the right direction and our people should take the credit for the improvement in performance. However, every single letter is important so there’s a lot more to do but these results demonstrate Royal Mail’s commitment to improving our service to customers.” Delivery mistakes are the main cause of mail loss or significant delays. The latest research by the company estimates that around 280,000 letters a week – around 0.07 per cent of the 21 billion letters a year handled by Royal Mail could be lost or substantially delayed. The previous year the figure was around 500,000 a week.

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UK Post Office faces union threat over pay deal

Posted by | Jul 16, 2003 | |

The main postal union yesterday threatened to take industrial action if Allan Leighton, chairman of the Royal Mail, failed to offer a more attractive pay deal. Mr Leighton has tabled a 14.5 per cent pay rise over 18 months, but the Communication Workers Union said that the rise was worth only 4.5 per cent because most of it was linked to productivity rises. Dave Ward, deputy general secretary, said: “At some point it may be necessary for us to ballot on industrial action. The time is fast approaching when we cannot sit back and keep being told that our members are the most valuable asset in the industry without delivering real, up-front investment in this asset.”

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Postal order fees to increase – first price rise in seven years

Posted by | Jul 15, 2003 | |

From 17 July, fees for postal orders will increase for the first time since 1996, Post Office Ltd announced today. The increases range from 5p to 25p depending on the face value of the order. “The increase brings fees in line with the rise in inflation over the last seven years i.e. they cost the same in real terms as they did in 1996. It is simple commercial common-sense to cover increased costs,” said Simon Carter, Post Office Ltd. “Postal orders remain an inexpensive and convenient way to send money, especially for customers who don’t want to use a bank account.”

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