Tag: Royal Mail

UK Royal Mail 'at last dragged into 21st century' postal services

Posted by | May 31, 2003 | |

Royal Mail is “at last being dragged, kicking and screaming into the 21st century” with post office customers finally able to use debit cards to pay for stamps, envelopes and other mail services. David Mills, chief executive of the group’s Post Office business, is not afraid to characterise the institution as one that is enduring a painful introduction to the modern world. The jovial former HSBC personal banking chief firmly intends to encourage modernisation. He joined in January last year with the aim of making the loss-making network profitable within five years. The Post Office, which has 17,000 branches across the UK, should exploit more fully its position as one of Europe’s, and Britain’s, largest retail outlets, he says.

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UK Royal Mail – Pitney Bowes joint venture targets mailing

Posted by | May 30, 2003 | |

Pitney Bowes has teamed up with Royal Mail to offer an outsourced document management service to large-volume direct mailers. The management services division of Pitney Bowes (PBMS) was approached by Royal Mail 12 months ago to develop a broader range of document services from ‘data to doorstep’. RMPB (Royal Mail Pitney Bowes) was then set up to target Royal Mail’s customer base, specifically its larger blue-chip clients. PBMS is run as an independent division of Pitney Bowes, added Bailey, and would not encroach on its mailing line manufacturing.

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Royal Mail’s reliability improves – two per cent up on previous year

Posted by | May 30, 2003 | |

Royal Mail’s First Class service is at its most reliable for seven years.
Announcing quality of service results for the 02/03 financial year, the company said the performance of the First Class service improved cumulatively by nearly two per cent over the previous year. For the full year 2002/3 91.8 per cent of First Class letters were delivered next day compared with 89.9 per cent the year before. The licence issued by the regulator, Postcomm, sets a year-end target for the month of February and March. Performance in February and March was 91.7 per cent against a target of 92.5 per cent.

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UK postal service not good enough admit mail chiefs

Posted by | May 30, 2003 | |

Royal Mail bosses today said their service was “not good enough” after a watchdog revealed more than a million first-class letters fail to arrive on time every day. New performance figures for the period April 2002 to March 2003 showed Royal Mail had not met 80% of its delivery targets. The group’s chief executive, Adam Crozier, told Channel 4 News: “We are improving and we are getting better. However, it is absolutely not good enough. “We have a number of plans in place to solve this – it’s very important for our business and social customers that we do – and I’m confident that we can and will improve.” Royal Mail missed almost twice as many performance targets as last year, meeting only three of 16 set for the period.

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UK Royal Mail may face fine for failing targets

Posted by | May 30, 2003 | |

Royal Mail could face an unlimited fine for failing to meet 80 per cent of its delivery targets, it has emerged. The group failed nearly twice as many performance targets as last year, meeting only three out of 16 targets set for the period covering April 2002 to March 2003. According to Postwatch, the postal services watchdog, Royal Mail missed the minimum performance levels for the delivery of first and second class post and also failed to meet targets for its heavily advertised special delivery service. The poor record means that Postcomm, the postal regulator, could levy an unlimited fine on the company. “We will consider what action we will take, including financial penalties, at the next postal commissioner’s meeting,” Postcomm said.

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