Last year Royal Mail posted 324 million direct mail response envelopes, 44% of which were first class. Compared to the 4.8billion items sent in total, this is good return business but year-on year this figure is remaining constant even as the industry grows.
Read MoreThe Christmas postbag increased by 50 million items this year despite the popularity of emails, Royal Mail said today.
It delivered 2.1 billion items this year, while Parcelforce Worldwide, part of Royal Mail, handled nearly 12 million packages, up by around 500,000 on last year.
SEVEN out of ten letters posted for an Evening Mail survey arrived less than 24 hours later – dispelling fears that Consignia runs a ‘second-class’ service.
A random sample of letters posted across the Midlands showed Consignia is fighting back hard against its critics.
Read MoreTHE Royal Mail has been accused of trying to con millions of customers into giving it confidential information which it can then sell on.
It has sent them a questionnaire which it claims is designed to help cut down on junk mail.
But critics say the real purpose of the initiative, which includes a survey of personal information more detailed than the national census, is to compile a database of the families, lifestyles and spending habits of millions of Britons.
Consignia has admitted that it receives almost 2m formal complaints a year, thought to be a record for a British company.
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