'Snail mail' forcing firm to use couriers
A PAYROLL company has been forced to use private couriers costing £9 a
letter because of what it says is a sub standard service provided by the Royal
Mail in Gloucester
Tag: Royal Mail
Royal Mail is failing to deliver in London
Royal Mail has missed its targets for first-class deliveries in every postcode area in London, according to the latest official figures. The Evening Standard carried out its own postal survey showing one in five first-class letters arrive late.
Read MoreConsignia blames strikes for poor record on first-class deliveries of mail
Jeremy Cope, group managing director for mail services at Consignia,
the state-owned company that runs Royal Mail, said last Friday the
number of first-class letters delivered the following day fell to
just 86.5% in the three months to June 30. Cope said the performance was unacceptable, but blamed it on railway
problems in April and May, and an unofficial dispute that involved
tens of thousands of workers
Consignia posts web portal plans A single point of access for 20 million online customers.
Consignia is building a new customer portal around web services software from ebusiness platform company ATG.The company, formerly the Post Office, rejectedalternative packages from IBM, BEA and Broadvision.The portal, yet to be named, will launch in the autumn and is designed to give Consignia’s potential 20 million online customers a single point of access to services available from Royal Mail, Parcelforce Worldwide and the Post Office.
Read MorePostwatch moots agency search in information push
By MARK KLEINMAN Postwatch, the postal industry consumer watchdog, is looking at
hiring an ad agency as it seeks to inform the public about the
changes taking place in the mail delivery market. Postwatch, the brand name for the Consumer Council for Postal
Services, was launched in March to monitor the performance of
licensed postal operators, including Consignia, the parent company
of Royal Mail, and the Post Office.
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