MILITANT Post Office workers were yesterday warned they could face at least 100,000 job losses and privatisation of mail deliveries in Glasgow and Edinburgh if they refuse to improve their industrial relations record. The new postal watchdog predicted that both postal staff and management were “running out of time” to end the lengthy series of stoppages, and said they appeared “simply incapable of change”.
Read MoreIn the UK, customer relationship management tools market will total UKPd2
bil-UKPd15 bil, depending on whose figures you use, says Royal Mail’s Derek
Fairhurst
POST STRIKERS DELAY MILLIONS OF LETTERS
Read MoreTHERE WAS a time when dealing with the post in the UK was a simple affair.
There were few competitors, few options, limited customer service and you paid the asking rate because not many of us had the knowledge to do otherwise.
With the appointment of the new industry regulator, Postcomm, bringing with it new licensing regulation and impartial marketplace development, the mail delivery industry stands on the brink of change not seen since the introduction of Oftel in 1984. I am sure there are few people who would not agree that in the other utilities choice has improved. Nowadays you can buy your electricity from the gas board, your phone calls from the electricity board and postage through the Internet. Customer service has come on in leaps and bounds and in real terms prices have reduced. I use the term other because in reality the postal service is another utility which we use like a light switch. Nobody thinks twice about whether a light comes on at the press of a button. How many ever consider the intricacies of a postal service? The forthcoming deregulation of the UK postal market will change all this. People will wake up to the potential of choice and we can look forward to an era when nothing will stay quite the same.
Post Office turns against rail: ‘Catastrophically late’ first class mail may be moved back to road or air
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