Tag: Russia

Russian Post implements bar code system identifying postal stamps

Posted by | Mar 24, 2008 | |

All affiliated branches implement plastic postal stamps with bar code identification. Containers, polymeric returnable boxes and pockets containing items will have plastic stamps with unique bar code identifying its number. This helps to fill in number of stamp to consignment automatically that simplifies and forces preparation of documentation and prevents human factor mistakes.

Bar code provides extra control over post delivery at all stages of processing and transporting. When scanning bar code, computer automatically fills in the corresponding stamp number that has been made manually before. It helps to improve operators working conditions and reduce time for processing.

Examples of stamps with bar code identification have been successfully tested for scanning and tamper resistance.

In future identification system of plastic stamps will supersede former out-of-date lead and wax seals. At the first stage bar code identification system is to be implemented in post offices having necessary software and scanning devices.

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Russian Postal Service wears Red Hat

Posted by | Mar 24, 2008 | |

Russian Post and American company Red Hat signed the Protocol of intentions on IT development based on open freeware earlier this month. Andrey Pogodin, Deputy Director General of FSUE Russian Post and Jim Whitehurst, President of Red Hat signed the document within the framework of meeting. The parties agreed to join efforts to implement operating system Linux and other software products with open code in Russian Post’s IT-structure.

Transfer to freeware products helps to safe immense sum of money the enterprise presently spends on software for wide Russian Post’s network. Software products with open code considerably less expensive than commercial programs as the company doesn’t purchase any license. In case of difficulties company can sign contract on maintenance with the representative of company-developer. “Company using software with open code doesn’t pay for the software product itself. Maintenance work is paid only. So signing of such contract is 2-3 times lower than purchasing of license,” comments Andrey Pogodin.

Open software is to be implemented this year. Presently the developers of special programs used by Russian Post have task to adapt them for work on the base of operating system Linux. Thus, postal operators won’t find any changes difficult as they will use the same applications with user interface. Russian Post’s IT-specialists will pass special training.

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DHL Express Russia customer service recognized with industry award

Posted by | Mar 20, 2008 | |

DHL Express Russia was given the highest possible recognition by industry peers.
Customer service quality at DHL Express Russia was given the highest possible recognition by industry peers at the “Russian and CIS Call Centre Awards”, held during the “Call Centre World. Russia/CIS – 2008” International Forum at the end of March.
The forum, which entered its seventh year in 2008, is the major large-scale industry gathering for Call Centres in Russia and the CIS. It brings together specialists and business leaders from Russia, the Ukraine, Kazakhstan, Uzbekistan, Azerbaijan, Kyrgyzstan, Belarus and other countries in the region, as well as guests from Europe, the Middle East and the US.
The “Russian and CIS Call Centre Awards” serve as an industry benchmark, rewarding best in class standards and quality in call centre activity. Candidates for each award are expected to demonstrate effective customer service, which contributes to customer loyalty and retention, and good working conditions for call centre staff – the foundations of any successful call centre.

All candidates are actively tested on a “mystery caller” basis by a jury of recognized industry consultants, managers, business trainers and journalists. DHL Express participated in the awards for the first time in 2008, entering the three categories of “Best Corporate Culture”, “Best Training for Call Centre Staff” and “Team of the Year”. Despite stiff competition from other leading brands in the Russia & CIS market, DHL Express ‘swept the board’, taking home the top prize in each category.

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Russian express firm SPSR grows 56% in 2007

Posted by | Mar 19, 2008 | |

SPSR, one of the largest Russian express delivery companies, generated high double-digit growth last year after expanding its network and offering a broader portfolio of services in the fast-growing Russian market.

The Moscow-based company increased revenues by 56% to RUB 2 billion (EUR 53.9 million). It delivered 2.6 million shipments, and transported total volumes of 16,300 tons. The total number of corporate customers increased to more than 25,000 by the end of last year.

SPSR said it also further extended its branch network by opening four new branches and seven offices in 2007. It now counts 117 branches and 77 offices throughout Russia. To expand its capacity, SPSR opened a new 10,000 sqm logistics complex in Moscow equipped with modern handling technology.

To speed up delivery times between regions, the company has introduced eight new routes and added more delivery rounds. The fleet was expanded by 15%, and larger trucks were put into service.

Since the beginning of this year SPSR has considerably improved its services by optimising its warehousing logistics and introducing a new “economy-delivery” service which is a cost-effective domestic delivery solution for heavier-weight parcels and freight.

To improve its customer relationships, SPSR launched a special industry solution offering a broader service range that responds to the individual needs of each customer. This new customised service also provides a personal manager for each customer who is not only familiar with general logistics topics but also with the industry sector of each customer.

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DPD Russia expands network with new branch in Kaluga

Posted by | Mar 12, 2008 | |

DPD Russia has opened a new branch in Kaluga, a strategically important central region in Russia, to further expand its nationwide network. It now has 26 branches.

The new 389 sqm terminal is located in an industrial area in the northern part of the city and has the capacity to handle more than 5,000 parcels a day. The investment in the new facility amounted to more than RUB 1 million (EUR 27,210).

The new branch offers a complete range of DPD services in Russia including the popular DPD BizPak service, a unique domestic just–in-time delivery solution with excellent financial guarantees, and other parcel and freight delivery services such as DPD Avia, DPD Classic and DPD Economy. In addition, the branch in Kaluga provides the international delivery service of DPD Classic, a reliable and efficient shipping solution for international documents and business parcels.

The DPD branch network in Russia, covering all the country’s regions from the North West to the Far East, has now increased to 26 branches. Each branch consists of an office and a terminal facility with an operational area.

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