Tag: Singapore

time:matters opens branch office in Singapore

Posted by | Jun 15, 2008 | |

time:matters is continuing its internationalisation strategy with the establishment of its first Asian branch in Singapore. More Asian locations are planned for the near future.

As the Asian headquarters, the new time:matters Asia Pacific Ltd. in Singapore is responsible for on-site customer service in East and Southeast Asia as well as in the Pacific area.

Following the establishment of European branches in Switzerland and Austria, Poland and the Netherlands, the new site in Singapore is time:matters’ first Asian branch office. Up to now the company has been represented locally by sales agents from the parent company Lufthansa Cargo in more than 20 Asian cities. The number of time:matters’ own offices on the Asian continent is to increase in the coming months.

With the establishment of the branch office in Singapore, time:matters is taking into account that the need for extremely fast, yet at the same time highly reliable logistics solutions is increasing worldwide – especially on intercontinental routes – which particularly applies to the Asia-Pacific region.

Manufacturing processes that are characterised by the increasing outsourcing of individual production steps as well as the continual reduction of storage, also cause logistics – especially in the Asia-Pacific area – to be faced with new challenges with regards to speed and punctuality.

time:matters said that it orients itself towards these requirements, whereby the focus in the Asia-Pacific region is currently on the car-supplier and the high-tech industries. The operator’s solutions for the transport of time-critical shipments, for example spare parts or electronic components, are particularly useful for other logistics service providers.

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Quintiq completes software installation at DHL Express Singapore

Posted by | Jun 6, 2008 | |

Quintiq, a provider of advanced planning and scheduling systems, has said that it has completed the installation of Parcel and Express Planning Solution at DHL Express Singapore.

Quintiq has said that APS will ultimately provide all DHL Express operations throughout Asia-Pacific with advanced planning and scheduling capabilities for their courier dispatching processes, in their overall express parcel services.

Development of the Quintiq software for DHL Express in Malaysia is now underway, with implementation expected to be completed during Q2, 2008. India, China, Hong Kong, Australia and other countries in the region are scheduled to go live through the rest of the year and early 2009, the company has said.

Oliver Facey, vice president of operations programs for Asia Pacific at DHL Express, said: “The kind of improvement that we have already seen in dispatching efficiency is a direct result of the increased visibility and automation provided by the Quintiq solution. Although the solution has only just gone live, we are pleased by these preliminary results.”

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DHL turns off the lights for World Environment Day

Posted by | Jun 5, 2008 | |

DHL has launched the DHL “Lights Off” initiative on World Environmental Day, designed to drive environmental consciousness among employees by turning off their lights in DHL offices across the world for one hour.

Emblematic of DHL’s commitment to reducing its environmental impact, the initiative is part of the company’s GoGreen Program that was launched in April this year. The program brings together all elements of its climate change initiatives and will work to improve DHL’s carbon efficiency by 30 percent by 2020 when compared to 2007 levels.

“Lights Off” aims to increase the environmental awareness of DHL employees and promotes the responsible use of energy. DHL encourages staff to adjust their daily habits in terms of paper, water and resource usage thereby contributing to making it a more environmentally-friendly company.

“Lights Off” is one of many projects within the GoGreen offering that works to facilitate a long-term cultural change toward being more environmentally responsible. For example, DHL has been engaging employees to reduce their environmental impact through a driver awareness program – helping drivers to understand the significant impact their driving behavior can have on DHL’s fuel efficiency. Further DHL offices worldwide organized various awareness campaigns to provide employees with the opportunity to adapt and demonstrate more sustainable practices in their daily lives.

The World Environment Day, held each year on June 5, is one of the principal events through which the United Nations stimulates worldwide awareness of the environment and enhances political attention and action

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DHL to go beyond traditional approach and focus on customer needs

Posted by | May 20, 2008 | |

Going beyond the traditional approach of providing only back office support, DHL Exel Supply Chain’s IT department specifically focuses on customer needs, according to Mark Wettasinghe, CIO of DHL Exel Supply Chain, Asia Pacific.

Wettasinghe highlighted that IT personnel should understand business situations and translate them into opportunities for technology to play a supporting or enabling role.

To align the IT function with business strategy worldwide, DHL’s parent company DPWN sets policies for local IT departments including organisation, role definitions, performance assessment and recruitment.

He expects the department to further evolve into a business unit by itself, providing IT services to anybody within or outside DHL.

DHL also has to deliver pharmaceutical products with temperature tolerance levels within a set time limit. To meet this challenge, the company uses Radio Frequency Identification (RFID) tags with temperature sensors.

The company leverages on pick-to-light technology to minimise turnaround time from customer order to actual delivery. A pick-to-light system uses lights to guide the employee to exact warehouse locations where ordered items are to be picked up. “It’s like GPS, which can help you find the shortest or fastest route to town,” said Wettasinghe.

Wettasinghe makes customers’ requests for customisable services as business cases before top management. “I always tell the boss that if the customer is willing to pay, wouldn’t it be worthwhile that for every dollar DHL puts in, the company gets back two dollars in return?”

However, he pointed out that when it comes to providing services internally such as for ERP, finance or HR systems, associated IT costs “have to come down”.

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Borderlinx announces agreement with Citibank Singapore and DHL Express

Posted by | May 19, 2008 | |

eCommerce business Borderlinx has signed an exclusive five year agreement with Citibank Singapore Ltd to enable Citibank customers in Singapore access the U.S. eTail market. In addition, Borderlinx has signed a five year contract with DHL Express.

Citibank and Borderlinx’s agreement gives shoppers in Singapore the opportunity to access the very best range of products from U.S. eTailers, and take advantage of lower prices. This service – ‘GlobeShopper’ – provides Singaporeans the convenience and flexibility to shop on US websites that do not either ship to locations outside of the US, or accept foreign-issued credit cards. GlobeShopper includes a free concierge service and the opportunity to consolidate shipments – giving Citibank customers further cost savings.

Borderlinx has a range of solutions that eTailers can take advantage of. These can either be integrated directly into their transactional platforms, or can operate as a stand alone system used directly by the consumer without impacting the eTailer’s existing systems, processes or manpower. Borderlinx’s service enables an eTailer’s products to be immediately available to the international marketplace. Consumers using the service can order from multiple eTailers, and consolidate and store their purchases at a single point prior to shipping, thereby reducing unit shipping costs.

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