Tag: Switzerland

Quality of service: Awards for Belarus, Germany and Hungary

Posted by | May 1, 2007 | |

The postal operators of Belarus, Germany and Hungary were today awarded for their quality of service management results.

The UPU certification programme, which was adopted in 2003, rewards postal operators that apply quality management procedures in their postal structures, guarantee a particularly high standard in their international mail service, and actively participate in quality improvement programmes.

The programme, which evaluates quality on the basis of values other than speed and regularity, provides a level playing field for all Posts to apply for certification on an equal footing, irrespective of their infrastructures and level of development.

These three countries now join the six that have already won awards (Ukraine, Jordan, Tunisia, Denmark, Eritrea and Switzerland).

According to Mr. Laszló SZIVI, Vice-President of Magyar Posta, this award represents not only “International recognition of the efforts made by its postal enterprise to achieve the standards set by the UPU, but is also an accolade from the postal community to the Hungarian operator for meeting the growing needs of customers and investing in its structures and staff, in order to provide a quality service”. The programme “Presents customers with a very positive brand image of the Post”, asserts Laszló SZIVI, adding, “I urge all postal operators to apply for certification”.

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Day Software announces new digital asset management solution

Posted by | Apr 17, 2007 | |

Day Software is releasing a new, standalone digital asset management solution. Part of Communique, Day’s enterprise content management suite, Communique Digital Asset Management (CQ DAM) is the first to fully leverage a Java Content Repository (JCR) that is JSR 170-based, the industry standard for content access. The only native JCR-standard-compliant DAM solution available, CQ DAM is expected to distribute in mid-2007.

Delivering unparalleled global asset distribution and sharing through a centralized storage system, Day’s CQ DAM provides global, enterprise-wide access to digital assets via the web. The new solution includes essential DAM services such as a powerful metadata management engine, comprehensive version control, user and workgroup management, as well as integration with relevant third-party tools.

“Companies worldwide have witnessed a rich-media revolution, whereby Web content, images, audio and video have all become business-relevant media types,” said Michael Moppert, Chairman and CEO.

Day’s CQ DAM also provides intellectual property protection by creating dynamic rules for each asset or asset class, in order to control access and user rights. The system includes the ability to watermark and track digital information, and control the use of individual components. The product also offers a powerful workflow engine that enables the implementation of cross-organizational processes for content creation, editing, approval processing, quality control, metadata management, distribution and archival.

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DHL Express launches customer loyalty programme in Switzerland

Posted by | Apr 3, 2007 | |

DHL Express has started what it claims to be the first customer loyalty programme in Switzerland offered by a logistics company.

The “DHL Ship & More” programme, launched at the start of April, offers a range of rewards and is available to contract customers, DHL Express Switzerland announced.

Customers can register online for the programme, and collect points for each shipment sent by DHL. One point is earned for every CHF 1 of the net shipment price, excluding customs charges and other fees.

Rewards can be earned starting from 500 points, with a range of products ranging travel vouchers to consumer electronics and other items. Points can also be donated to World Vision charity projects, DHL pointed out.

The rewards go to the company of the customer, and it is up to management to decide what to do with the item in question, DHL added.

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