Tag: TNT

TNT N.V. publish 2008 first quarter results

Posted by | Apr 28, 2008 | |

The quarter, revenues and results are negatively impacted by the anticipated phasing impact of week 1 and Easter in Express and Mail. The impact is a decrease of around EUR 70 million in revenue, and around EUR 40 million in operating income compared to Q1 2007.

TNT’s outlook for 2008 is based at constant average 2007 foreign exchange rates versus the Euro. The decrease of revenues resulting from FX rate differences versus the euro in the first quarter was around EUR 65 million, with limited
impact on operating income.

Additionally, a first EUR 7 million impairment charge out of the approximately EUR 70 million Postkantoren restructuring costs previously announced, has been taken.
The underlying development of the business, taking into account above factors, will therefore be the focus of the summary analysis below.
Group
• Results versus Q1 2007 show expected impact of week 1, working days and Easter phasing
• Underlying business growth develops in line with Q4 2007 as expected
Express
Adjusted for impact week 1 and Easter:
• Core volume growth in line with Q4 2007, up 3.3 pct; yield 5.1 pct
• Operational revenue growth 10.4 pct
• Emerging platforms operational revenue growth well above 20 pct
• Operating margin in line with Q1 last year, at 8.2 pct
Mail
Adjusted for impact working days and EUR 7 million restructuring costs:
• Operational revenues 1.4 pct above last year’s level
• Emerging Mail & Parcels operational revenue growth over 15 pct
• EBIT at EUR 209 million (Q1 2007: EUR 231 million); decrease due to EUR 12 million higher net one-offs in Q1 2007 and autonomous volume reduction

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TNT says Dutch labour deal not enough to open market

Posted by | Apr 25, 2008 | |

A deal struck by trade unions and rivals of Dutch mail company to include their workers in a national collective wage agreement is not enough to ensure a level playing field and justify opening the domestic market, TNT said on Friday.

The Dutch government has made its planned liberalisation of the Dutch mail market dependant on negotiations between delivery companies and Dutch postal workers which aim to include all workers in a collective wage deal.

The mail market’s liberalisation had originally been scheduled for January.

TNT, Europe’s second-biggest mail company, whose workers are covered by the collective wage agreement, has seen rivals privately-owned Sandd and Deutsche Post’s

Dutch unit Selekt Mail eat into its market share and profitability in the lucrative domestic market.

Sandd and Selekt Mail signed an agreement in principle with some labour unions regarding labour conditions on Thursday, TNT said.

“This agreement by no means fulfils the conditions for opening the market. It is far too vague and there are no guarantees built into it,” its spokesman Pieter Schaffels said.

TNT’s subsidiary Netwerk VSP, which employs 24,000 part-time workers, will not sign the agreement, he said.

“We want to see first if this is what politicians want,” said Schaffels. He said main trade union ABVAKABO FNV has also not signed the deal as it shares the same concern.

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TNT and DHL expand in Brazil

Posted by | Apr 25, 2008 | |

TNT CEO Peter Bakker told the business newspaper Valor Economico that the Dutch group planned to invest EUR 100 million in Brazil over the next 5-10 years to extend its market leadership. Following the acquisition of the domestic express market leader Mercurio in January 2007, he did not exclude further acquisitions.

Investment will be made in new vehicles, storage and distribution centres, enhanced call centre technology and an intra-regional road network, he said. Mercurio’s fleet will be increased from 1,500 vehicles to about 1,900.

Roberto Rodrigues, head of TNT Brazil and Mercurio, said the company’s volumes, including European traffic, were growing so fast that TNT was considering operating exclusive cargo flights between Brazil and Europe. A possible re-branding of Mercuro to TNT will be decided on in mid-2008.

Meanwhile, DHL is launching two new time-definite services for international deliveries from Brazil to the US and other Latin America countries, the Gazeta Mercantil reported. Until now, DHL Express has offered its DHL Express Worldwide, with delivery by the end of the next working day, to customers in Brazil.

The new DHL Express 10:30 service provides next-day delivery to US destinations by 10:30 backed by money-back guarantees. The DHL Express 12:00 service offers next-day delivery by 12:00 to eight Latin American countries, including Argentina, Chile and Mexico, the newspaper reported.

Juliana Vasconcelos, marketing director of DHL Express in Latin America, said that by delivering documents or goods on a time-definite basis, DHL customers or their clients would be able to speed up their decision-making to the same working day.

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TNT in Bulgaria: Shipping consignments is their business

Posted by | Apr 25, 2008 | |

TNT Bulgaria has been an active member of UN Global Compact (GC) in Bulgaria since 2002, as well as of the Bulgarian Business Leaders Forum (BBLF) and a member of its board since 2002. In 2003, TNT Bulgaria received the BBLF Business Award for Investor in Human Capital. In April 2004, the company was awarded a certificate of recognition from UN GC for its efforts in promoting the principles of GC with respect to human rights and labour conditions.

TNT Bulgaria currently employs more than 200 people. Vassilev, Country General Manager, believes that more staff will have to be employed in the light of increased annual turnover. “More shipments mean more resources to deliver to and collect from clients,” Vassilev says. “But the company implements many new technologies that, to a great extent, spare us the need to boost the numbers of our workforce. Recently we introduced, in the courier department, scanning “In-cab” technology, which allows for processing the operational data completely online on a mini-computer, which all couriers carry with them. This is used for both collection and delivery of shipments, and saves further work later in the office for other departments. This leads to optimisation of the whole process, and provides real-time information to our customers,” Vassilev says.

Electronic invoices were another environmentally-friendly innovation this year. “We are one of the first Bulgarian companies in our field to start electronic invoicing. It saves time and resources but, most importantly, we protect the environment. TNT Bulgaria, and TNT in general, is a socially responsible company, which takes part in different national and international projects to strengthen its image of good corporate citizens of planet Earth,” Vassilev says.

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TNT Express Italy wins contract and upgrades customer service

Posted by | Apr 21, 2008 | |

TNT Express Italy has renewed a distribution contract with leading direct sales company Amway based around its growing B2C network and invested EUR 1.4 million to improve its customer service offer with an automated system for pick-ups and new help teams.

US-owned Amway, which markets mostly cosmetics, healthcare and home products to consumers via independent retailers, will use the nationwide network of 1,200 TNT Points to distribute products to its salesforce.

Goods will be transported by road from the Amway hub in the Netherlands to TNT’s branch at Rho, near Milan, and then distributed throughout Italy through the TNT Point network. Amway salespersons can pick up their parcels at a convenient TNT Point instead of having to await courier delivery.

The B2C retail network, using a “shop-in-shop” concept in cooperation with retailers such as newsagents, tobacconists and office supply shops, is due to grow from 1,200 outlets to 1,500 by September.

Alessandro Sabato, managing director of Amway Italia, said 22,000 persons were selling Amway products each day in Italy, and they would now have rapid and comfortable access to their sales products.

Meanwhile, TNT Express Italy said it had completed a €1.4 million investment to upgrade its customer service offering under a contract with BT Italia. Following a successful test phase, TNT Express Italy has fully implemented the self-service speech application known as “Victoria” to handle standard calls from customers requesting pick-ups.

The Interactive Voice Responder (IVR) system requires just 3 – 6 standard questions to book a pick-up. Such calls were previously a “significant” proportion of the 36,000 daily calls handled by 500 call centre staff, TNT pointed out. “Victoria” is indistinguishable from a real person, and if problems arise, the customer is immediately transferred to a human operator, the company added.

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