'Indonesian consumers need something more'
Growing competition among courier service providers has prompted business players to provide additional services for customers. Fast delivery on its own no longer impresses users.
Courier service providers have realized that “express” is not the only term sought by customers, but also logistics, transportation, customs brokerage and inventory management.
With the increase in Internet usage, few sectors still require the human and physical touch. However, it will likely remain impossible to send a parcel containing chocolate to the front door of a customer’s house by Internet. Therefore, courier service providers are still needed.
