Pallet network Palletways is taking customer service to a new level by implementing the Neomax customer despatch IT system. The system allows customers to enter their orders directly onto Palletways system, automatically producing a barcode label, therefore allowing complete visibility through the Palletways track and trace faccility.
Read MoreZone Skipping & “Smart” Labels by Bert Moore, Editor, Parcel Shipping & Distribution, USA
Read MorePall-Ex has launched a customer-focused version of its own IT system, called Pall-IT. The new system, available to all Pall-Ex members‘ own customers, is centrally controlled by the Pall-Ex hub.
Read MoreUPS debuts electronic return label (Page 5)
Read MoreUnited Parcel Service Inc rolled out an electronic return label that capitalizes on the power of the Internet, letting businesses send e-mail shipping labels directly to customers who need to return merchandise.
Rival FedEx also offers return services, including FedEx NetReturn, which already allows users to e-mail an Express or Ground shipping label to a customer and choose between pickup or drop off.
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