Tag: Turkey

Turkish postal system plagued with problems

Posted by | Jul 21, 2008 | |

As the Turkish postal system tries to implement modern technology and introduce innovative products, notorious delays and lost mail continue to be a major headache to customers, local and foreign alike.

Alternatives to the PTT exist and offer added security. Almost all major international carriers operate in Turkey. DHL, UPS and FedEX are among them. Some national carriers, including MNG, Yurtiçi and Sürat Kargo have a strong presence in local markets, too. They are much more expensive compared to the services offered by the PTT.

Some argue that postal employee morale is very low because the staff is overstretched and is expected to provide a wide variety of services. The PTT, now 168 years old, is tasked with many functions in addition to handling mail, including utility bill payments and ticket sales.

Most customer complaints focus on delayed delivery. At times, packages and letters are lost. Even registered and insured mail is prone to problems in the Turkish postal system. Erdoðan concedes that there may be problems in the system, but denies that this is the fault of the PTT as an enterprise. He says there are some bad apples and blames the problems of lost and damaged mail and parcels on disgruntled and greedy postal workers.

PTT employees are not to blame for all faults, however. Legal regulations forbid sending valuable items via regular post so money or other valuables lost on their way to their destination cannot be refunded or otherwise compensated for.

The PTT is liable to compensate the sender for lost or damaged parcels that were insured beforehand. The PTT administration is responsible for the value declared at the time of mailing. Compensation, up to the insured value and mailing costs, is paid to the sender.

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DHL Turkey and government promote investments

Posted by | Jul 9, 2008 | |

The first stage of the campaign, starting today, includes the slogan “Investors Love Turkey, Turkey Loves Investors” printed on packages being sent abroad from Turkey. It is estimated that these packages will reach some 150,000 recipients around the world each month. In the second phase, starting in September, the slogan will be printed also on TIR trucks exiting Turkey. In the third phase ISPAT will organize a press tour for foreign journalists introducing investment opportunities in Turkey. The third phase is slated for November.

Michel Akavi, director of Middle East, North Africa and Turkey at DHL Express, noted the campaign’s costs are low compared to the results it is likely to achieve. “A campaign like this does not cost much, but will be efficient. In no other country except Turkey has DHL engaged in activities like this,” he noted.

In 2007, Foreign Direct Investments, or FDI, to Turkey totaled USD 22 billion. First half figures for the current year are expected to be released later this month.

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PTT entry into logistics business signals plans to expand (Turkey)

Posted by | Jul 4, 2008 | |

The Postal and Telecommunications General Directorate (PTT) has launched operations in the logistics business to establish a powerful rival against the industry’s burgeoning private companies.
Seeking a way to increase business as its main service field, mail delivery, which is rapidly becoming obsolete with the rising dominance of e-mail, PTT is shifting its attention to the logistics business. Its new service, PTT Kargo, was introduced at a press conference in Ýstanbul yesterday with the participation of Transportation Minister Binali Yýldýrým. The minister said PTT is continuously expanding its sphere of interest to cover more and more fields for the sake of better and faster service.
In 2004 the PTT initiated the PTT Bank project to provide its customers with inexpensive and reliable banking services. Money transfers via PTT’s network have proven attractive to the general public because sending money through PTT channels costs roughly one-tenth the charge to transfer funds by way of a bank. PTT’s extensive countrywide network includes 4,000 offices, 30,000 workers and 5,000 vehicles.
Minister Yýldýrým noted that he was confident PTT Kargo will very quickly achieve an important position in the cargo transport and logistics business, which handled 1.2 billion packages last year. PTT Kargo enters the competition with important advantages, one of the most striking of which is that it will charge a flat rate regardless of distance. For the minister, the creation of a state-run company in the logistics business should not be taken as a blow to the presence of private companies. Instead, this should be seen as an attempt to improve the quality of service in the sector and to empower it with more dynamism.

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New GLS network partner in Turkey

Posted by | Jul 1, 2008 | |

Istanbul-based MNG Kargo Co Inc is a new GLS network partner in Turkey, carrying out national parcel distribution for all GLS companies since May. It will start feeding packages from Turkey into GLS’ pan-European network in July. The new partnership will reduce projected transit times for parcels from GLS’ European hub in Neuenstein (Germany) to Turkey by a day. MNG Kargo is the third-largest player in the Turkish CEP market, with 2,000 vehicles, 6,000 employees, 26 hubs, 600 branch offices and 1,150 mobile service stations, all of which enable it to serve even the most remote regions of the country.

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GLS signs up MNG as Turkey partner

Posted by | Jun 25, 2008 | |

GLS has improved its coverage of Turkey, including faster transit times, by signing up MNG Kargo as its new network partner for the fast-growing market.

MNG Kargo has been realising nationwide parcel distribution for all GLS companies since May 2008. Beginning in July, it will feed parcels from Turkey into the pan-European GLS network, the Royal Mail parcels subsidiary said.

The Istanbul-based company, with 2,000 vehicles and over 6,000 employees, is the third largest provider on the Turkish CEP market, according to GLS. MNG Kargo has a nationwide network of 26 hubs and over 600 branches, as well as 1,150 mobile service stations covering remote regions.

In addition, it is the only company in Turkey that has eight of its own freight planes to handle parcel and express distribution. By combining air and road transports, MNG Kargo realises deliveries for standard parcels within 24 hours for distances of up to 1,000 kilometres. Deliveries to more distant national destinations take 48 hours.

Within the framework of the new partnership, regular delivery time for parcels departing from GLS’ European hub in Neuenstein (Germany) to Turkey was reduced by one day. GLS parcels shipped from the GLS European hub are now en route for two to three days. Shipments that arrive at the hub on the evening of the first day from different European countries are shipped via airplane to Istanbul the next morning. Customs clearance usually takes place that same afternoon; delivery commences the following day.

Like all network partners, MNG Kargo is linked to the GLS pan-European IT system. Since the individual code of each parcel is scanned at each interface in Turkey, seamless Tracking & Tracing is guaranteed.

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