Tag: UK

UPS highest in delivery customer satisfaction

UPS ranks highest in business customer satisfaction for domestic air, ground and international delivery, according to the J.D. Power and Associates 2004 Small-Package Delivery Service Business Customer Satisfaction Study(SM). This study is based on 913 telephone interviews with shipping managers and other business personnel at U.S. businesses that have at least 10 employees at a specific location and spend USD10,000 or more annually to ship small packages (up to 150 lbs.). UPS performs particularly well in all three segments in the areas of shipping and delivery, delivery drivers, delivery tracking and communication.

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Rail firm in talks to start UK mail deliveries

Transport operator FirstGroup is in talks with postal chiefs about putting mail back on the railways, it has emerged.

First subsidiary GB Railfreight (GBRf) is in “advanced negotiations” with Royal Mail about a deal which could see trains moving post between London, the north west, the north east and Scotland. Royal Mail controversially announced last June that it was ditching rail altogether, after 173 years of using the railways, in favour of road and air transport.

The state-owned postal group said it had been unable to agree a financially viable deal with incumbent operator English Welsh & Scottish Railway.

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DHL opens dedicated sameday facility in London

DHL Express has opened a dedicated Sameday facility at its Fore Street branch in central London to provide time-sensitive deliveries locally and across the UK. Alongside City financial institutions, the National Blood Service is a regular Sameday customer

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Amtrak launch evening deliveries

Amtrak has launched an extended evening delivery service in response to the increasing demand for home deliveries.

The company trialled deliveries in specific time windows between 5.30pm and 8.30pm in London, and is now offering the service as standard in other cities including Leeds, Birmingham, Manchester, Sheffield and Glasgow.

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