DMIS is to shortly publish Consumer Trends 2003–its biennial survey of consumer attitudes to direct mail. The study has been carried out by BMRB International since 1985, and during 2003 involved a representative sample of 598 adults.
One of the most startling findings is the sheer weight of direct mail consumers receive. Some 52 per cent of the weekly mail is mailshots.
Read MoreRoyal Mail has promoted head of business development Richard Roche to head of direct marketing sector, and Tim Rivett, former head of media solutions, to head of consumer and small business following fears they would not find roles in the new restructure.
Read MoreRoyal Mail managers have been advised to disobey orders to spy on striking postal workers after lawyers warned clandestine surveillance during industrial disputes may be unlawful. postal workers after lawyers warned clandestine surveillance during industrial disputes may be unlawful. Guidance issued to middle-ranking and senior executives by union leaders urges managers to ignore controversial instructions to covertly monitor pickets. Amicus issued a revised 38-point code for white-collar staff following the Guardian’s disclosure of confidential Royal Mail plans to secretly film strikers with managers being asked to buy disposable cameras to photograph branch officials. A Royal Mail spokesman said: “We were simply saying that on Royal Mail premises managers have a right to manage. We never accepted that we were asking people to snoop or take part in some underhand surveillance.”
Read MorePostcomm has published the findings of its first review of the Code of Practice governing changes to the Postcode Address File (PAF) – the list of the postal addresses of all 27 million households throughout the UK, which is maintained by Royal Mail. The Code sets out rules that, among other things, enable people to ask Royal Mail to make changes to parts of their postal address.
Read MoreWith only a few exceptions, Royal Mail is required to collect mail at least once every working day from all 115,000 post boxes and over 16,000 post offices throughout the UK, as part of its universal postal service.
As part of its process of defining the universal postal service, Postcomm has began consulting on how those few exceptions should be defined. Postcomm has already, in January 2003, issued a direction on exceptions to Royal Mail’s daily postal delivery obligation.
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