Tag: UK

UK Royal Mail warns targets will not be met as letter reliability falls

Posted by | Feb 27, 2004 | |

Royal Mail has warned that year-end service quality targets were unlikely to be achieved following industrial action during the Autumn. Letter reliability in the third quarter of the financial year – from October to December – fell from the record levels achieved earlier in 2003.

Chief Executive Adam Crozier said: “Our customers have suffered as a result of the industrial action in some parts of the UK in the Autumn and I greatly regret that. But since then we have made a major step forward, gaining the backing of our postmen and women for a new deal on pay and change in the company worth 14.5 per cent over 18 months.”

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UK Royal Mail launches 9am guaranteed courier service

Posted by | Feb 26, 2004 | |

Royal Mail has launched a guaranteed 9am next-day delivery service for businesses. The service is available through post offices or business collections and will be backed by a television, press and direct mail campaign. It offers customers a track-and-trace and compensation against loss or damage package at a cost of GBP6.95 for a standard-sized document. It operates as a courier service that does not go through the normal postal network. It is entirely separate from Parcelforce, which caters for bulkier and heavier items. This is the first time that Royal Mail has directly challenged the courier market.

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