Tag: UK

Postcomm asks Royal Mail to work with Postwatch to improve communications with Mailsort customers

Postcomm has asked Royal Mail to communicate more effectively with customers of its Mailsort business service and to work with Postwatch, the consumer body, to settle grievances. The recommendations follow an investigation by Postcomm after the Office of Fair Trading referred a super-complaint from Postwatch to it. Postwatch was concerned that Royal Mail may have been abusing its dominant position in the Mailsort market, significantly harming the interests of consumers. Postcomm gathered evidence to see whether or not there were sufficient grounds to investigate a potential licence breach. However, Postcomm’s investigation did not find sufficient evidence to give it reasonable grounds to suspect an infringement of Royal Mail’s licence or to warrant further investigation under the Competition Act 1998. But Postcomm did find that there was room for improvement in Royal Mail’s communications with its Mailsort customers and its handling of their complaints, and has recommended that Royal Mail work with Postwatch to improve this part of its operation.

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Walkout by postmen to cost traders up to £50m

Small businesses stand to lose up to £50 million from the wildcat postal strikes that crippled services in London, the suburbs and beyond, the Federation of Small Businesses claims.

Stephen Alambritis, of the federation, said the strike would cost companies Pounds 30 million if the backlog was cleared in the next few days, but up to Pounds 50 million if it took longer to deliver the 50 million or so items delayed by the action. Royal Mail estimates it could take up to three weeks.

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UK Royal Mail expected to post operating profit

Royal Mail is set to unveil its first profit since Allan Leighton took over as chairman early 2002 and the postal group began a three-year turnaround project.

Mr Leighton is expected to disclose that Royal Mail group returned to the black in the six months to September with operating profits of £40m – £50m. In a reversal of fortunes that will be seen as a vindication of his overhaul, Mr Leighton is also expecte to declare interim pre-tax profits of more than £3m, against the loss of £611m last year.

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UK Royal Mail selects nCipher to provide secure online services

Royal Mail has selected nCipher’s nShield hardware security modules (HSMs) to help deliver safe internet transactions and services from its web site www.royalmail.com. As well as providing postcodes online, mail and parcel tracking and philately services, the popular Internet portal also allows customers to shop for travel insurance and foreign currency and to pay bills online.

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Postwatch urges UK Royal Mail strike payouts

Royal Mail, the troubled monopoly postal operator chaired by Allan Leighton, is in dispute with the Government-funded post watchdog on whether it should pay compensation to customers inconvenienced by recent strike action. The two organisations need to come to a decision, but sources close to the talks said they were still failing to reach agreement as to whether the wildcat strikes that crippled the delivery network constituted “circumstances beyond Royal Mail’s control”.

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