Graeme John transformed Australia Post culture and profitability
In just 10 years, Graeme John has transformed Australia Post’s culture and profitability.
Early on a blustery morning in south-eastern Melbourne, Australia Post managing director Graeme John is in the front seat of a chauffeur-driven Holden. He is enthusiastically extolling the virtues of the Dandenong mail centre in Victoria, one of the biggest and most advanced in Australia. Near the centre, he stops and interrupts himself with a mild expletive. On the other side of the road is an Australia Post vehicle, its doors open, and what appear to be brochures strewn over the verge and road for several metres around. The driver of the vehicle, oblivious to who is watching, is hurriedly retrieving the pamphlets. With obvious relief, John observes that although the brochures have to be retrieved and delivered “at least they’re not addressed mail” and his car continues to the gates of the Dandenong facility.
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