Thousands of Royal Mail staff have returned to work against a backdrop of better relations between management and the Communication Workers’ Union, bringing to an end a two-week unofficial postal strike.
Royal Mail is confident that it can make controversial changes to working practices, including phasing out the second daily mail delivery.
Read MoreRoyal Mail could lose even more business following the strike by postal workers, rivals warned. The organisation, which is already in financial trouble, said it could not yet put a cost on the strike but feared that it would run into tens of millions of pounds. Lost business could cost even more. “It is a sad fact of life, but we have lost the confidence of our customers,” a spokesman said.
Read MoreQuality of service report by WIK for the EC covering member states and accession countries:
Austria, Belgium, Bulgaria, Cyprus, Azech Republic, Germany, Denmark, Estonia, Greece, Spain, France, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Finland, Slovenia, Slovakia, Turkey, UK
P:LIBRARYPostalEC Postal StudiesQofS Objectives, Performance & Measurement 03.pdf
Report for European Commission by WIK: Quality of Service Objectives, Performance & Measurement Appendices: member states, accession countries, stakeholders view:
Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Republic of Ireland, Spain, Sweden, UK, Austria, Bulgaria, Cyprus, Czech Republic, Estonia, Finland, Greece, Iceland, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovak Republic, Slovenia, Turkey
P:LIBRARYPostalEC Postal StudiesQofS appendices, members, accession & stakeholders views.pdf
Postwatch, the postal watchdog, has called on Royal Mail to improve its Mailsort services by giving at least 3 months’ notice of any contract changes, making sure that discounts are not unfairly withheld and ensuring any disputes with customers are openly resolved.
Peter Carr, Chairman of Postwatch, in support of the recommendations said,
“Within Royal Mail there is a growing awareness that customers must come first.
Unsympathetic responses to legitimate customer concerns should increasingly be a thing of the past.
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