Secure boxes for home delivery or retail pick-up points
The single biggest factor holding back the e-commerce revolution, said the experts, was the inconvenience of having to stay at home to wait for deliveries.
So the new breed of e-fulfilment companies, allowing retailers to deliver goods whether or not customers are at home, should have been laughing all the way to the bank.
However, 18 months down the line, those who haven’t run out of cash concede it is taking somewhat longer than they thought to spread the e-fulfilment gospel.
Retailers agreeing to act as pick-up points for goods ordered over the net have seen at best a disappointing trickle of parcels going through their stores, and at worst, none at all.
