Tag: UK

International air express fuel surcharges stable as oil prices sink

DHL, FedEx, UPS and TNT are keeping their fuel surcharges for air express shipments generally stable in September against a background of falling oil prices, CEP-Research analysis shows. In recent months, fuel surcharges had risen rapidly to the constantly increasing fuel prices.

However, fuel costs are now sinking again due to the weakening demand for oil products over the past four weeks, the news agency Reuters reported. The decreasing demand for oil products is reported to be due to rising concerns about the continuously worsening economy.

The four leading express carriers calculate their fuel surcharges based on indexes showing the previous month’s oil price level and announce them in advance for the following month. The surcharges thus reflect the oil prices of two months ago and do not fully reflect the current sharp downward trend in oil prices.

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The World's Top 50 Cargo Airlines

The first tier of the 2007 Top 50 Cargo Airlines worldwide looks a lot like the 2006 ranking with FedEx Express, UPS, Korean Air and Lufthansa retaining their No. 1 through No. 4 positions. With a 17.4 percent growth last year, Cathay Pacific, and its subsidiary Dragonair, bumped Singapore Airlines from the No. 6 slot, while China Airlines moved up a notch to No. 7, with Air France close behind at No. 8.

FedEx and UPS retained their vaulted positions despite punishing high fuel costs, a faltering economy and a noticeable decline in domestic air cargo. Significant quarterly losses in early 2008 showed how even the integrated express carriers continue to get pounded financially. FedEx lost USD 241 million in the three months ending May 31 compared with a profit of USD 610 million for the same quarter in 2007, while UPS saw its net profit fall 21 percent in its second quarter.

Korean Air, which slowed its growth engine significantly last year in the face of declining yields and migration of traffic to ocean vessels, retained its No. 3 overall position and the airline remains the world’s largest international freight airline with 9.5 million freight tonne kilometers flown.

Air France’s elevation to the No. 8 spot and its partner KLM Cargo’s jump to the No. 12 position from No. 14 can be attributed to a rejuvenation of its fleet and tight cost controls, which has seen a significant bump in profits.

The fastest growing carrier last year among the Top 50 airlines was Shanghai Airlines, which jumped from No. 57 to No. 42 and expanded its business 60.8 percent. Following close behind was No. 33 Qatar Airways, which posted a 50.6 percent growth from 2006 to 2007.

The long-term growth of the industry remains in parts of Asia and the Middle East, where Emirates moved up to the No. 9 spot from No. 12 despite slowing from 19.9 percent growth the year before. Air China, the world’s fifth largest domestic cargo carrier, grew 12.3 percent last year and moved up to No. 16 from No. 18.

Not all Asia and Middle East carriers showed traffic gains in 2007. Nippon Cargo Airlines, which slipped to No. 28 from No. 26, showed a 17.2 percent decline in traffic last year over 2006. Gulf Air’s growth dropped 26.5 percent in 2007, the second straight annual decline.

A number of combination carriers posted modest gains or losses in air freight traffic. Yet United Airlines, at No. 18, showed 15.6 percent traffic growth last year. American Airlines retained its No. 20 position, increasing traffic 4 percent in 2007. Northwest Airlines, which left Chapter 11 bankruptcy in 2007 and is awaiting regulatory approval to merge with Delta Air Lines, posted a 9.4 percent decline in traffic in 2007, dropping to No. 19 from No. 17.

The top 50 list is based on freight traffic, measured in freight tonne kilometers flown, reported by the International Air Transport Association and on figures provided by airlines.

In a change from previous years, we have sought to include only carriers in scheduled service rather than “wet lease” carriers. That means that carriers such as Atlas Air, Evergreen International Airlines, Air Atlanta Icelandic and the defunct Gemini Air Cargo are not included. U.S. carrier ABX Air operates largely on an ACMI basis, is included mostly as a proxy for DHL in the United States.

Our goal remains to show the relative scale of all carriers that fly cargo. Carriers that have ceased operations are not listed in this year’s top 50.

Where available, we have included revenue figures and notable orders for aircraft, particularly freighters.

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Royal Mail pays GBP 12 million in compensation (UK)

The company paid a total of more than GBP 12 million last year for customer complaints ranging from loss and delay or letters to rudeness from staff.

Customers made 1,439,245 complaints last year and in total 555,416 of them received compensation.

Stephen Alambritis, of the Federation of Small Businesses, said: “Ninety per cent of small businesses rely on the Royal Mail. If goods are delivered in a poor state, or do not arrive at all this rebounds on the business.”

A spokesman for the company said: “The complaints equate to about one for every 15,000 letters and packets posted out of the 20 billion items Royal Mail handled last year.

“They covered a range of issues in a year when there was a prolonged period of industrial action, but quality of service has since improved with the large bulk of mail now being delivered at target levels or above.”

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Isle of Man Post Office provides improved parcel delivery service for customers with Skillweb solution

Isle of Man Post Office provides improved parcel delivery service for customers with Skillweb solution

New mobile computing system provides track and trace parcel service

Isle of Man Post Office is the largest postal and courier service on the Isle of Man. It has selected a full track and trace managed service from Skillweb, a supplier of innovative mobile computing solutions for the logistics industry. The service enables the Post Office to capture customer signatures and delivery information in near real-time for deliveries throughout the Island. Using the new system has enabled the Post Office to offer an improved customer delivery service and more accurate data collection for third party business parcel carriers.

Isle of Man postal delivery workers have been equipped with mobile devices incorporating barcode scanners and a touch screen to capture customer signatures. The Post Office selected Skillweb’s 2020ePOD solution following a tender process, where it reviewed several other competitive products. Skillweb’s solution most closely matched the organisation’s needs and was also priced competitively.

The Customer Services Team has access to real-time delivery information and is quickly able to update customers exactly on the status of their delivery. Using just one system has also improved efficiencies, both in the time taken to input and process delivery information and for the production of invoices for large accounts.

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FedEx Express to deliver broadest next-business-day service from Europe to the Eastern United States

FedEx Express has upgraded its next-business-day delivery service FedEx International Priority from Europe to major U.S. East Coast cities. Customers who had two-business-day service can now reach more than 3,500 zip codes in key markets along the U.S. East Coast overnight. Customers already enjoying next-business-day delivery service to this region benefit from later pick-up times of up to six hours.

To support the service upgrade, FedEx will launch a new westbound trans-Atlantic flight and fly a wide-body MD-11 freighter daily, Tuesday through Friday, between Paris, Charles de Gaulle Airport and Newark, N.J. The Europe-to-U.S. flight segment comprises part of the FedEx westbound ‘around-the-world’ flight, which enables FedEx to provide customers with access to key markets around the world with highly competitive transit times. The company will also introduce two new Airbus A310 flights, including flights originating from Barcelona and Budapest-Vienna, to offer customers in these areas later pick-up times for enhanced next-business-day service to the U.S.

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