Tag: UK

eDigitalResearch Nominated for 'HR Supplier of the Year' Award by Royal Mail

Posted by | Jul 4, 2008 | |

Digital market research specialist, eDigitalResearch, has recently been shortlisted by Royal Mail for its coveted ‘HR Supplier of the Year’ award, which recognises suppliers who have delivered exceptionally high levels of service and product innovation over the last year.

The recent ‘Have your Say’ and ‘Christmas Operational Support’ campaigns are examples of how the partnership between Royal Mail and eDigitalResearch has been particularly effective. Through survey technology from eDigitalResearch, Royal Mail was able to rapidly gather information on people working within the Royal Mail Group who were able to support the operation during the exceptionally busy Christmas period. The data received enabled Royal Mail HR teams to coordinate resources effectively and minimise disruption for its customers.

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Postcomm approves IDRS Ltd to run a redress scheme for licensed postal services3 July 2008

Posted by | Jul 3, 2008 | |

Postcomm approved IDRS Ltd’s application to run a redress scheme for postal services. This follows extensive consultation with postal operators and stakeholders which began on the 30 April 2008.
The redress scheme will consider complaints about licensed products and services provided by licensed postal operators if a customer and a company are unable to resolve a complaint between themselves. It will provide resolution and redress for complaints while maintaining the principle that the primary responsibility for resolving consumer complaints sits with the postal operator.
The new arrangements will come into effect on the 1 October 2008. It will be funded by licensed postal operators. IDRS and licensed postal operators will now discuss and agree the details of the redress scheme. All documents can be found on the redress scheme in postal services – approval criteria page.

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Innovation Needed For UK Mail Processing Says Report

Posted by | Jul 3, 2008 | |

Key Note has just released an 85 page market assesment of business postal services in the UK.
The assessment report examines the market as it stands, focusing on the part of the industry for which licences are required. The report looks at how the mail markets operate on an international level, and suggesting how the market will develop in the future. Extensive research was conducted using information from the regulatory body Postcomm, as well as individual companies and European and international information sources. Key Note also invited key industry practitioners to take part in a virtual roundtable, to elicit views from within the industry itself.
According to Postcomm’s 2007 Competitive Market Review, published in October 2007, the UK addressed mail market was worth around GBP 6.6bn in 2006/2007, a figure, Postcomm confirms, that is largely based on The Royal Mail’s revenues.
However, Key Note estimates that the market size as slightly higher for that period, looking at The Royal Mail’s reported revenues and factoring in an estimated size for Royal Mail competitors, to arrive at a market size of GBP 6.9bn for 2006/2007. The Royal Mail Holding’s annual report for its 2007/2008 financial year shows revenues for its letters business as GBP 6,830m, a 0.3 pct decrease in 2006/2007 revenues (reported as GBP 6.8bn, rather than the GBP 6.6bn cited as market size by Postcomm in its Competitive Market Review). Key Note observed that, while The Royal Mail’s revenue had declined slightly, revenue from competitors has risen to compensate, which means that the market size remains at GBP 6.9bn.

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FedEx ranked highest in Customer Service

Posted by | Jul 3, 2008 | |

FedEx Corp. is ranked No 1 in the category of customer service in the esteemed Harris Interactive Reputation QuotientTM (RQ) survey.

The Harris Interactive study confirms that if you work to make every customer experience outstanding, at every point of interaction with your company, your customers will reward you with their trust,” said T. Michael Glenn, FedEx Executive Vice President, Market Development and Corporate Communications. “Reputation is the most precious asset a company has and the 290,000 FedEx team members worldwide strive to build on our strong reputation through each and every customer interaction.

Overall, FedEx ranked No 12 with an RQ score of 78.04. A score of 75 – 79.9 symbolizes a “good-excellent” reputation. This is the ninth consecutive year that FedEx has achieved this rating.

Out of the 60 companies ranked in the survey, FedEx also placed #4 in the category of “practices highest ethical standards.” In the “highest trust” category, or of those saying they would definitely trust the company in the event of a problem, FedEx ranked seventh. FedEx ranked #12 as both a good company to work for and company with good employees.

Not surprisingly, the RQ found that a strong statistical correlation exists between a company’s overall reputation and the likelihood that consumers will purchase, recommend or invest in a company or its products and services.

The RQ surveys more than 20,000 American consumers in a two-step process, through online and telephone interviews, to first identify the 60 most visible companies and then to rank these companies based on their reputation in six different categories: Emotional Appeal, Products & Services, Social Responsibility, Vision & Leadership, Workplace Environment and Financial Performance.

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UPU celebrates 60 years as a UN specialized agency

Posted by | Jul 1, 2008 | |

The Universal Postal Union is officially celebrating its 60th anniversary today as a specialized agency of the United Nations.
Indeed, it was on 1 July 1948 that the UPU became a member of the United Nations Organization. Since then, our organization has contributed to worldwide efforts to improve communication between people, promote development, reduce poverty, improve health and access to education for all, and make our world more safe and stable, among many other things.

“Communication, which the UPU develops between peoples through the efficient operation of postal services as part of its mission, is at the heart of efforts to maintain peace, promote health and education and provide humanitarian aid where needed,” says UPU Director General Edouard Dayan. “In addition to its legal commitments under the agreement and its participation in UN conferences, the UPU has become involved in activities and specific projects to help achieve UN objectives, particularly the Millennium Development Goals.”

UN Secretary-General Ban Ki-moon also marked the anniversary during a visit to the UPU International Bureau in Berne, last 28 April. In a speech to staff, he said: “The UPU may be one of the smallest specialized agencies of the UN, “but its work is key to the broader mission of our Organization.”

2008 is an important year for the UPU, as the organization prepares for its 24th Universal Postal Congress, which is being held in Geneva, Switzerland, from 23 July to 12 August.

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