Tag: UK

Royal Mail Group raise over GBP 1 Million Pounds (UK)

Posted by | Jun 23, 2008 | |

In 2005, the Royal Mail Group signed a three-year campaign agreement with Help the Hospices, which was the company’s first national charity partnership. The fundraising target was GBP 1m.
Royal Mail Group offices, mail centres, Post Offices and Parcelforce depots raised funds for hospices in their local communities. About 300 community coordinators were recruited from all parts of the company to organise events such as bike rides from London to Paris and Land’s End to John O’Groats, bring-and-buy sales and local cake bakes. The group also raised funds by sponsoring the Help the Hospices team in the 2006 London Marathon and encouraging more staff to enter its Payroll Giving scheme. Royal Mail Group matched the amount raised by staff with two donations of GBP 250,000.
The company also launched a series of national fundraising projects, including a Help the Hospices stamp, the first ever to carry a charity message. A book of photographs taken by postmen and women on their rounds was published, with the proceeds going to the charity, and novelty marketing items such as reindeer food and Christmas angels were sold in Post Offices. Customers were also encouraged to donate leftover travel currency at foreign exchange counters.
The campaign raised GBP 1,966,000, almost double the original fundraising target. The number of Royal Mail group staff donating to the charity through Payroll Giving increased by more than 1,200 per cent.
This partnership is a winner for both parties: the company is committed to making a difference to the communities and also supports a national cause that touches the majority of its customers, and the charity raises both its profile and much-needed funds.

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Royal Mail pays GBP 4 million compensation to customers

Posted by | Jun 23, 2008 | |

Royal Mail paid GBP 4 million compensation to customers in the first three months of the year as complaints rose to 4,200 a day.

The figure included GBP 2.7 million for lost mail, an increase of GBP 1 million on the previous quarter.

It also paid out for damaged goods, late deliveries, failures to redirect mail and letters sent to the wrong addresses.

The total of GBP 4,004,834 in compensation was up from GBP 2.6 million in the previous quarter.

The figures heaped further pressure on Adam Crozier, the company’s chief executive, as union chiefs called for him to go.

Last month it was revealed that, while his basic salary remained unchanged at GBP 633,000, Mr Crozier’s income rose to GBP 843,000 because of a performance bonus and other benefits.

Customers claiming for lost items can claim up to 100 times the 36p first class stamp or the market value of the item, whichever is lower.

Some of the increase in complaints against Royal Mail is thought to be due to industrial action over pay and the end of last year.

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UK Pallets launches new European distribution service

Posted by | Jun 23, 2008 | |

Business Post Group’s palletised freight operation, UK Pallets, is launching a new European service following a deal with global logistics services provider Dachser.

Under the agreement, more than 70 UK Pallets members will now have easy and cost-effective access to Dachser’s extensive pan-European distribution network.
A number of new features have been created to support the service, including an easy-to-use online quotation system and pallet-based tariff structure that offers simplified and improved rates.
This streamlined solution will offer substantial savings of up to 15% compared with previous ad-hoc export services.
UK Pallets will consolidate daily shipments at its national hub in Lichfield for onward connection into Dachser’s nightly departures to Europe, ensuring fast and reliable door-to-door transit times. Each consignment will be bar-coded and tracked throughout the journey to provide online status information and proof of delivery.
Dachser has been a member of UK Pallets since 2001, with the UK distribution network handling all incoming nationwide deliveries from mainland Europe outside of the Northampton area. The new service is designed to improve accessibility and enhance the service offer for UK Pallets’ members.

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ParcelXchange Worldwide success in France

Posted by | Jun 23, 2008 | |

Business Direct has commenced a trial of the ParcelXchange with Ciblex in France. This comes only a short time after the company decided to offer national Post Offices and local logistics service providers outside the UK access to its intelligent advanced technology.

Ciblex is the leading pre-8am parts delivery provider in France, formerly part of the successful Hays Group of companies. After researching the supplier market, Ciblex recognised the dynamic capability and benefits of the ParcelXchange modular locker system as a perfect solution to complement their existing network. They strongly believe that the ParcelXchange will add a dynamic and innovative solution to give them competitive advantage within their growing supply chain capability.

ParcelXchange will provide Ciblex’s customers the benefit of 24/7 convenience, with completely secure and controlled access for both the collecting and returning of goods through the Ciblex delivery network. The specific nature of the new modular style ParcelXchange offers the potential to have as many different configurations as each of the individual locations within the Ciblex network needs.
Ciblex already has over 400 locations with key lockers but feels that the addition of real time reporting and secure ATM access will help their existing B2B business and also with their B2C business. The company believes that the ParcelXchanges will provide a cost-effective consolidation of the deliveries, while maintaining their already high levels of customer service.

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High fuel costs are forcing retailers to rethink distribution processes, as three experts explain

Posted by | Jun 21, 2008 | |

High fuel costs are forcing retailers to rethink distribution processes, as three experts explain
Philip Bracken, Director of professional services, TNT Fashion Group
What impact are the rocketing fuel prices having on your business?
Fuel cost is something we don’t have control of and the current escalation is something that we can’t take on the chin. As much as possible we try to offset costs but it is hard to absorb much more. It is an unattractive subject but we have to pass on some costs. We are doing this on a variable basis, ensuring that our pricing mechanism is directly linked to the cost of fuel.
How are you dealing with the increased costs?
We are working on getting distribution into stores with less diesel being used and minimising land mileage. We have long had a programme to implement environmental benefits so have been doing a lot to reduce our consumption and emissions. We have invested in some electric vehicles. These are pretty successful but have a limited range.
How are your retail customers reacting to the issue?
The wider economic report is gloomy and we don’t want to add to customers’ woes. The mood among customers is pretty sober but it is from a whole basket of issues, not just fuel costs. We are always looking at ways to cut costs for retailers. We don’t take advantage of this type of situation and we are going for a fair and transparent approach.
What long-term impact will the fuel prices have on distribution?
It is difficult to know how long it will last. We have our own views and listen to those of our commentators. But I think the reality is that this is not a temporary blip.

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