Tag: UK

Royal Mail to Explain Why Quality of Service Dropped

Posted by | May 2, 2008 | |

Royal Mail has been requested by Postcomm to demonstrate that industrial action last year, which saw mail pile up in delivery and sorting offices, was wholly the result of transformation plans, and that the industrial action only had caused a drop in quality of service. Royal Mail will present its case at an open meeting on May 14th.

Major stakeholders in the postal market have been invited to this event and given the opportunity to ask any questions they have about Royal Mail’s application; this will help ensure Postcomm has appropriately considered the views of all interested parties before it makes its decision.

In June 2007, Postcomm agreed Royal Mail’s request to suspend – until the end of the financial year – the payment of compensation to bulk mail customers, and to earn revenue that it would not otherwise be permitted to do (due to the ‘C factor’), where industrial action has taken place and quality of service figures have dropped.

Postcomm agreed to the request because it wished to ensure that Royal Mail was not discouraged from taking the steps needed to modernise its business – such modernisation would be to the benefit of all mail users.

Postcomm decided that prior to making any decision it would convene an open meeting at which Royal Mail would present the main points in its application. For it to be satisfied, Postcomm expects

Royal Mail has recently asked Postcomm to suspend the Bulk Mail Compensation Scheme and adjust the value of the C factor in the event of industrial action related to transformation activities in 2008/09.

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DHL Express announces new CEO for UK and Ireland

Posted by | May 2, 2008 | |

DHL Express announced the appointment of Ken McCall as CEO of its UK and Ireland operations.

Previously Managing Director of Network Operations for DHL Express Europe, McCall was responsible for the management of the most significant network change in DHL Europe’s history, the move of its intercontinental hub from Brussels to Leipzig. This experience together with his in-depth knowledge of the industry ensures McCall can further establish DHL Express’ leadership in this dynamic key market.

DHL Express is the UK market leader in express delivery and therefore the UK and Ireland represent one of the company’s key business regions throughout Europe. Within the UK DHL Express employs over 9,000 staff and oversees almost 92 million shipments a year.

Prior to joining DHL in 2004, McCall spent 25 years at TNT working in various international roles, including a series of senior management roles in Asia, most notably as CEO of TNT in China.

McCall is a member of DHL Express’ European Management Board and in his new role will report directly to Scott Price, CEO of DHL Express Europe.

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Royal Mail goes to court over zonal pricing decision (UK)

Posted by | May 1, 2008 | |

Postcomm received summons that Royal Mail intends to seek a judicial review of the regulator’s decision to reject the company’s recent ‘retail zonal pricing’ application.

Postcomm say the initial application was received in February 2007, studied with great care, and consulted on widely, at Royal Mail’s request. Postcomm rejected the application because it put forward a pricing structure that appeared to have a number of discriminatory features and would have been introduced in a way that would lead to unreasonable changes for its customers. It is now for the court to determine the merits of the case.

Postcomm has not ruled out any future moves towards retail zonal pricing for products outside the universal service should Royal Mail propose an alternative approach that avoids the problems presented by the recent application. Postcomm is generally supportive of pricing that is more reflective of costs.

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TNT Post completes regional postal network through new London and Midlands offices

Posted by | May 1, 2008 | |

TNT Post completed its regional postal network, enabling even more local businesses UK wide to benefit from the deregulated postal market.

TNT Post’s newly launched London and Midlands offices will join TNT Post’s already established businesses in Scotland, the North and South West. This milestone achievement gives TNT Post complete UK postal coverage for SME’s and local businesses enabling the company to offer innovative, high quality and cost effective mailing solutions to businesses both large and small.

The accelerated growth has led to several new appointments and promotions to accommodate the regional expansion. Notably, Charles Neilson joins from TNT Post Doordrop Media to take on the role as divisional managing director for the regional network. Neilson will be responsible for developing the regional businesses to offer further expansion opportunity, particularly in the end-to-end and SME markets.

Last year TNT Post began a phased rollout of its new web-based letter service, TNT-it, to businesses in the North. With the Midlands region next to benefit from TNT-it, the service is designed for small businesses to send letters and documents straight from their PC to TNT Post’s print and fulfilment facilities. As TNT-it removes the need for users to print, fulfil and post documents, time and money are saved by the elimination of the need for businesses to resource stationery, franking machines, stamps and post collection. This allows businesses sending as few as one letter to benefit from the savings and efficiencies that the deregulated market has already made available to companies with larger post volumes.

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