Tag: UK

Government review – Postwatch initial response (UK)

Posted by | Mar 31, 2008 | |

Postwatch has submitted its answers to the first 19 questions posed by the independent review panel appointed by the Government.

The review panel’s terms of reference are to:

• assess the impacts to date of liberalization of the UK postal services market, including on the Royal Mail, alternative carriers and consumers;

• explore trends in future market development and the likely impact of these on Royal Mail, alternative carriers and consumers; and

• consider how to maintain the universal service obligation in the light of trends and market developments identified.

In her covering letter Millie Banerjee CBE, Chair of Postwatch, made the following points:

• The review is timely and welcome.

• Royal Mail has a dominant influence on the future of the UK’s postal industry. Postwatch is encouraged that Royal Mail acknowledges the need both for a far greater customer focus and for a fundamental change in its internal culture. Postwatch believes these to be huge tasks that will require little less than a revolution in Royal Mail’s thinking and approach.

• The needs and interests of its customers must be factored in at every point of Royal Mail’s transformation plan.

• Declining mail volumes are a major challenge but must not be used an excuse for declining customer service and lack of investment. Instead Royal Mail should be reinvigorating the mail market to make it an attractive medium for advertising and fulfilment delivery.

• A financially healthy, customer focused, efficient Royal Mail is required if the UK’s postal industry is to thrive. Postcomm, as economic regulator, must ensure that its regime provides real incentives for this to happen.

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New deal for Scottish & Southern energy customers at the Post Office

Posted by | Mar 31, 2008 | |

• New paystation service offers all Scottish and Southern Energy customers easy access to key recharging
• Post Office ® paystation offers evening and weekend access for electricity key charging, gas card charging and mobile phone top ups
• Scottish & Southern Electric customers can continue to pay their bills at local Office® branches

Scottish and Southern Energy (SSE) has signed a new deal running to November 2011 which allow its customers, including Southern Electric customers, the convenience of paying their bills at their local Post Office branch.

The deal also means customers of Scottish Hydro, SWALEC and Southern Electric can now recharge smart keys, issued as replacements for electricity meter tokens, at around 7,500 Post Office® branches across the UK fitted with paystation terminals.

The Post Office®’s investment in the paystation network is providing utility companies with an easy and convenient payment solution for customers using smart key and smart card pre-payment methods.

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Expensive living costs strangle the UK’s savings

Posted by | Mar 28, 2008 | |

The rise in day-to-day living costs is leaving people with no spare cash to put away in savings, according to a new study by the Post Office, and those that are able to save are withdrawing their money shortly after depositing it.

Increases in council tax and energy bills have hit the UK’s wallets hard with 4.8 million people saying they simply cannot afford to make regular savings contributions because of rises in living costs**. Almost half (49 per cent) of those not saving (17 per cent of the UK) said they simply have no surplus cash at the end of each month to save.

The Post Office has also discovered the emergence of savings ’bouncers’, where people who have been making savings contributions to their savings account then find that they have to withdraw the money before the month is over. The study shows that in the past 12 months, half (50 per cent) of those who made a contribution at the beginning of the month had to withdraw it before the end. One in five (19 per cent) admitted to ’bouncing’ every month.

Four in 10 (43 per cent) of those who save said they stop or reduce the amount they save leading up to the Christmas period. Some are still feeling the effects into the new year, with one in five (21 per cent) savers saying that it would be at least March before they could return to saving.

Many people that are actually saving are becoming more wary of where they put their money. Due to the media attention given to the world’s current economic situation, one in 10 said they are now wary of savings accounts (10 per cent) and products linked to the stock market (11 per cent).

However, almost half (47 per cent) of the respondents said that their savings behaviour had not changed. Over half (57 per cent) said instant access accounts are now the best home for their cash. Four in 10 (43 per cent) felt that cash ISAs were now the safest place for their savings.

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New Zealand Post introduces new pricing in proportion system

Posted by | Mar 28, 2008 | |

On 28 March 2008, New Zealand Post introduced a new pricing in proportion system for all standard domestic mail. Similar to the system recently introduced in the UK this means letters and parcels sent within New Zealand are now priced in direct proportion to their size and weight. Previously parcels have been priced mainly on weight.

Motivations behind the change are very similar to that of the UK and reflect the worldwide drive for cost reflective pricing among incumbent postal operators. Previously some larger sized items of mail have been the same price to send as smaller items and this has not reflected the cost of handling them. As most of the mail that passes through our network is of a smaller size, it is fair that the postage price is in proportion to the size and weight of the item.

• larger items require manual processing (not machine processing)
• larger items require double handling by both Mail Sorters and Posties
• larger items are more costly to transport due to size

A further parallel with the UK can be seen with many standard items remaining the same price although New Zealand has not introduced a grace period for surcharging it will consider the change when assessing under paid items. The postage price for most of the standard domestic letters that go through the network remains unchanged at NZD 0.50 (USD 0.39)because most of these letters are of a smaller size.

However, a more selective brand of PiP is employed in New Zealand with the more lucrative bulk mail products escaping the new system. Bulk mail products (VolumePost, GoFlexible and PrintPost) and international products are not changing.

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UK Mail Operators likely to see Uniform VAT rates

Posted by | Mar 28, 2008 | |

Postcomm has hinted at the introduction of a uniform VAT rate (possibly 5 pct) that could be applied to all mail services in the UK.

In it’s ‘Forward Work Plan 2008-11’ Postcomm said it recognised the complexity of the UK mail market and was looking at the constraints that have been holding back the development of end-to-end competition in the UK:

Postcomm said that one barrier to entry was the uneven VAT regime. Royal Mail is currently exempt from VAT, whereas other operators have to charge customers VAT at 17.5 pct. Postcomm said it continued to support a level playing field on VAT for all postal operators, with no significant price rises for customers.

More significantly, it believed that a reduced rate of VAT (of say 5 pct) should be applied to all mail services. It said that in light of the European Commission’s ongoing infringement proceedings against the UK, Germany and Sweden on the interpretation of the VAT exemption for postal services, Postcomm has modelled the effect that different VAT exemption scenarios might have on the UK postal services market.

The result of this modelling has shown that the imposition of the full rate of VAT on all mail services (17.5 pct) could result in around a 5 pct decline in Royal Mail volumes, while the imposition of the reduced rate should only result in a 1 pct decline.

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