Tag: UK

Pallet-Track AGM, Gala Evening & Awards Ceremony

Posted by | Dec 27, 2007 | |

Pallet-Track held its first combined AGM and Gala Evening at the Alton Towers Hotel Stateroom on Saturday 10th November 2007. A full day event commenced during the afternoon for the AGM and General Meeting followed by over 260 attendee’s at the formal evening event which included an 8-category Award Ceremony.
Former Bond Girl Helene Hunt hosted the awards which culminated in Norfolk based Lynn Star Distribution and Logistics (Depot 28) taking the Hub depot of the year award and Hampshire Freight Services (Depot 27) of Eastleigh the member’s depot of the year. Managing Director Nigel Parkes presents the award to Roy Dowen (second picture) and Network Director Chris Flynn (third picture) to Iain Sands.
Other Categories and Winners:
Trunk Driver of the Year:
Depot 52 – CFT Services Ltd (Paul Russo)
Best Delivery Depot:
Depot 61 – ELB Partners Ltd
Best New Depot:
Depot 91 – Courier Connections (Scotland) Ltd
Directors Recognition Award:
Depot 52 – CFT Services Ltd
Most Improved Sales:
Depot 71 – PGS (Birmingham) Ltd
Hub Employee of the Year:
Charlotte Newton – Network Support Manager

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Online shopping complaints rise (UK)

Posted by | Dec 24, 2007 | |

Complaints about the late arrival of online deliveries have risen by a third in the run-up to Christmas, according to a government advice service.

Consumer Direct says it has received 3,000 complaints in six weeks.

Royal Mail says the “vast bulk” of Christmas post will arrive on time and online retailer Amazon says its delivery success rate is above 99 pct.

Meanwhile, retailers reported Saturday was their busiest day of the year with sales exceeding expectations for many.

The UK’s 27 million online shoppers are expected to have spent GBP 15bn online in the run-up to Christmas Day – up 60 pct on last year, according to Interactive Media and Retail Group (IMRG), the industry body for the electronic retail community.

Online retailers use a variety of courier companies to make deliveries to customers, as well as Royal Mail.

Amazon says it has been dispatching 750,000 parcels a day in the run-up to Christmas.

Royal Mail has predicted that it will deliver a record 120 million items ordered over the internet this festive season – double the number handled three years ago.

In total, it expects to deliver some two billion items of Christmas post.

Royal Mail’s workforce has been boosted by an extra 20,000 members of staff in the four week run-up to Christmas, with more than 2,000 staff taken off non-operational duties to help with deliveries.

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Cash counts at Christmas – 50 per cent of people give money as a Christmas gift

Posted by | Dec 24, 2007 | |

Anyone still looking for a last minute Christmas gift may be set to join half of people (50 per cent)* across Britain in giving cash as a Christmas gift this year.

For the over 55s it’s a particularly popular choice with almost two thirds (64 per cent)* of the over 55’s opting to send cash gifts to people, including their children and grandchildren at Christmas.

For 35 to 44 year olds there’s a role reversal with one in ten (11 per cent) giving cash to their parents during the festive season.

For people who have left it until the last minute to send their cash in time for Christmas Day, MoneyGram® from the Post Office® offers a quick and easy solution to their cash gifting dilemmas.

In just ten minutes**, cash can travel from any Post Office® branch to and from outlets nationwide. And with 125,000 locations in approximately 170 countries and territories worldwide, whether your money is travelling to Southampton or South Africa, it’s never been easier to use the Post Office® and MoneyGram® service.

The Post Office® and MoneyGram now offer by far the largest international money transfer network in the UK and have a fully computerised service making it even faster to send and receive cash too.

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Royal Mail loses 2 million presents

Posted by | Dec 23, 2007 | |

Royal Mail faces an angry consumer backlash this weekend over more than 2 million parcels and letters lost or delayed in the Christmas post.

Customers across the country are in danger of being left without their presents as postal workers are overwhelmed by the GBP 10 billion boom in online shopping. The backlog has allegedly been compounded by postal workers deliberately failing to deliver presents to save time on their rounds.

About 1.2m letters and parcels are already estimated to have been lost in the Christmas post. Hundreds of thousands of other items are delayed or awaiting collection at depots where queues of up to two hours have formed.

Postwatch, the independent watchdog, last week wrote to Adam Crozier, chief executive of Royal Mail, to demand that the recorded mail service be improved or scrapped, because so many customers who had paid extra for recorded mail complained that postal workers were routinely failing to get a signature on delivery.

The chaos managed to disrupt the last weekend before Christmas for thousands as they were forced to queue up to collect undelivered packages.

Royal Mail will handle about 120m parcels this Christmas, more than a 20 pct increase on last year. It says the vast majority will be delivered, but admits that it is recorded as a successful delivery even if a “you were out” card is dropped through the door.

Postwatch said Royal Mail’s most recently available figures indicated that it lost about 1m items of mail a month. Royal Mail said it was no longer publishing figures on the amount of mail it lost because the information was commercially confidential.

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Post Stamps out E-Cards for Most This Christmas, says Greetz

Posted by | Dec 21, 2007 | |

New research has found that 9 in 10 British people send Christmas cards and of those, 62pct still sends them by post. Furthermore, the research commissioned by new online postal greeting card service Greetz shows that over three quarters of people (77pct) actually prefers to receive real cards sent in the post.

In addition, the average person is likely to send around 37 Christmas cards a year, equating to an approximate annual spend of GBP 18.58,(1) excluding postage stamps. Greetz calculates that, with a UK average life expectancy of 79, Christmas cards alone will cost Adult Britons an average of GBP 1,133 each in their lifetime.

Interestingly, there was a disparity in the results according to the age of the respondent. For example, the over 55s were more than twice as likely to send Christmas cards of a religious nature than the 18-24 year olds. Amongst the younger group, a massive 82pct said that they usually buy modern Christmas cards depicting the likes of Father Christmas and reindeers rather than religious images.

The older age group is also the most likely group to send over 100 cards and to spend over GBP 100 on buying Christmas cards. Geographically, the Scots are the biggest British senders and spenders with 8pct responding that they would usually buy over 100 cards for the festive season.

The most popular time to send cards was about two weeks before Christmas (67pct) but as many as 13pct admitted that they leave it to the last week before Christmas or right up until Christmas Eve – before posting their cards. Again, there was a difference between the ages with the younger age groups most likely to leave it to the last minute.

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