Tag: UK

Postal strikes 'threatening small firms'

Posted by | Jul 26, 2007 | |

Small firms are being caught in the crossfire in the row over jobs and pay at Royal Mail, a leading business group has warned.

The Federation of Small Businesses said strikes by postal workers were putting jobs at risk and urged the Government to intervene to end the dispute.

Last night, members of the Communication Workers Union launched a fresh wave of industrial action, which will be staggered over the next two weeks. The union said the aim was to hit Royal Mail hard at minimal cost to its members.
But FSB spokesman Matthew Knowles said: ‘Our research has found 94 per cent of small firms use the Royal Mail exclusively because the other mail providers do not see small businesses as lucrative,’ he added. The cost for small businesses of mail being delayed has been estimated at £2.5m for each postal strike.

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International express mail growth spurred by Kahala Posts Group

Posted by | Jul 26, 2007 | |

An international alliance of eight national postal administrations is marking the two-year anniversary of its date-certain, guaranteed international Express Mail Service (EMS) by expanding to new member countries and paving the way to launch new products.

Kahala Posts Group (KPG), a collaborative network of the postal administrations of Australia, China, Hong Kong, Japan, Korea, Spain, the United Kingdom and the United States, accounts for almost half of the world’s total EMS traffic. With delivery to more than 261 million addresses, 8 billion post code combinations and service available at more than 142,000 retail locations, KPG provides a powerful network and consistently high delivery standards.

At its annual meeting today in San Francisco, KPG reported growth of more than 40 percent in volume for its date-certain, guaranteed EMS service since inception of the alliance.

KPG members integrated their operational and information technology networks to provide date-certain international EMS beginning in July 2005. Backed by a guarantee and reliability on par with private couriers, the product has helped national posts regain share in the international package marketplace, and has proven especially popular with small to medium business sector customers.

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Royal Mail: Business as Usual

Posted by | Jul 26, 2007 | |

According to Royal Mail’s payroll figures, 80 per cent of Royal Mail’s workforce was working as normal last Friday (26th July) and collections and deliveries are taking place as usual throughout the UK.

12 mail centres – the large sites where mail is processed before being sent to delivery offices – are working normally throughout today, including sites in Belfast, Southend, Liverpool, Carlisle, Peterborough, Glasgow, Hull, Aberdeen, Gloucester, Portsmouth, Crewe and Gatwick. Large numbers of colleagues have also reported to work at the remaining 59 centres and are working alongside management volunteers. No mail centers are expected to be closed.

A spokesman for Royal Mail said:” We are grateful to everyone who has chosen to work as normal and to get the mail to our customers as quickly as possible in spite of the Communication Workers Union call for industrial action.”

“The union’s publicly stated aim of causing maximum damage to Royal Mail, and therefore its customers, is completely at odds with its claim to support the postal service. Strike action will inevitably drive customers away from Royal Mail to rival operators and to the internet.”

Royal Mail says it remains “ready to meet the union leadership yet again at any time to explain its position and the tough reality of the completely open marketplace in which we now operate.”

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City Link named "UK Courier Company of 2007"

Posted by | Jul 26, 2007 | |

Reliability of service and excellent customer satisfaction gains City Link the prestigious title of “UK Courier Company 2007”, following an independent review of the industry conducted by the Institute of Transport Management.

City Link has been awarded the prestigious title of ‘UK Courier Company 2007’ in an independent review of the industry conducted by the Institute of Transport Management.

Commenting on the award, Patrick Sheedy, Media and PR Director for the Institute of Transport Management said: ‘City Link’s key competitive advantage lies in the strong emphasis it places on the reliability of its service and the satisfaction of its customers.’

‘City Link employs a total quality management approach across its business and utilizes innovative processes to ensure excellent standards of customer care, resulting in the highest customer satisfaction levels in the industry.’

‘This award shows that the priority we have given to improving network efficiency and customer satisfaction has made a fundamental difference to how we operate and is key to the way we differentiate ourselves from our competitors across the industry.’

‘This achievement reflects the hard work and commitment of all our colleagues across the UK. Putting the customer first is our number one priority and we aim to meet even higher standards next year and beyond.’

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