Delivering the right mix
Delivering the right mix
Read MoreTag: UK
No room for new pallet networks
No room for new pallet networks
Read MoreHouse of Lords upholds decision as UPS loses appeal against liability for loss of goods in transit
House of Lords upholds decision as UPS loses appeal against liability for loss of goods in transit
Read MoreFujitsu research reveals retailers are not meeting high consumer expectations
Research commissioned by Fujitsu Services has revealed that retailers are not meeting high consumer expectations for automated services that offer increased convenience and improved customer experience – despite the technology being available.
The pan-European research, which consisted of 12 focus groups and quantitative questionnaires completed by 2,400 people, illustrated a strong willingness amongst consumers to try new self-service technologies. Over two thirds of those questioned felt that automated services improve the efficiency and convenience of their lives. However, in order to ensure consumer satisfaction, retailers need to shift from an operational model focused on generating cost savings and reducing headcount, to a more customer-centric approach.
Managing customer experience across multiple channels is also a key challenge for retailers. Consumers view a retail brand as one business and expect the same experience no matter which channel they are using for product research, purchasing or queries. Almost 70% said they find it irritating when they have to submit personal details more than once. In contrast, many retailers still run online operations and other service channels like telephone contact centres, in silos of their own, almost entirely separate from the store network.
Read MoreBase rate held but many savers still to benefit from previous rate rises
As the Bank of England base rate stays at 5.5 per cent today, the Post Office® reveals it is the only major high-street savings provider1 in the UK to have passed on every interest rate rise in full to all of its variable rate customers in the last year.
Last week, on Monday 4 June, Post Office® customers saw their Instant Saver interest rate rise to 5.75 per cent. This followed the 0.25 per cent base rate rise in May.
And Instant Saver customers will benefit for even longer by the Post Office®’s promise to pass on base rate rises in full until January 2010. This makes Post Office® Instant Saver the UK’s best instant access savings account.
Post Office® Instant Saver also guarantees to remain within 1.0% of the Bank of England base rate for the life of the account and offers six free withdrawals a year with a flat fee of just GBP 1 for future withdrawals.
Instant Saver is available at all of the UK’s 14,000 Post Office® branches, by telephone and online. Withdrawals can be made both at branches and ATMs, offering unrivalled choice and convenience.
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