Tag: UK

Royal Mail requests suspension of penalty payments

Posted by | Jun 4, 2007 | |

Royal Mail has asked the postal regulator to suspend rules that force it to compensate customers if it is unable to meet service targets because of industrial action by staff.

The request was submitted to Postcomm after the Communication Workers Union decided to ballot its members in a vote that is expected to support industrial action when the result is announced on Thursday.

Under the terms of its licence, Royal Mail must compensate business customers if it fails to meet its service targets for delivering bulk mail on time. Its prices for all users can also be pegged back in the following year if service falls below acceptable levels.

Royal Mail has told the regulator the risk of incurring hefty penalties could force it to shelve its modernisation plans to head off disruptive industrial action.

That would undermine its drive to become more efficient for the benefit of all postal users and its staff, whose job security would be threatened.

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Royal Mail union predicts national strike as bosses claim big bonuses

Posted by | Jun 4, 2007 | |

Royal Mail has awarded its chief executive hundreds of thousands of pounds in bonuses in a move that is likely to increase the prospect of an all-out strike over pay, The Times has learnt.

Adam Crozier is understood to have received a bonus of up to GBP 370,000 and further benefits, taking his total package to more than GBP 1 million.

His award comes as the Communication Workers Union is holding a strike ballot over a pay offer of 2.5 per cent or a GBP 600 lump sum. The union is increasingly confident of winning the ballot, which could trigger the first national postal strike since the summer of 1996. That action led to huge backlogs of mail around the country.

Details of Mr Crozier’s pay, which makes him the highest-paid civil servant in the country, will be revealed in Royal Mail’s accounts and financial results for the past financial year. Publication has been delayed and Royal Mail has not set a date for them to appear.

Some union sources believe that the organisation has delayed publication to avoid controversy over the pay awards, which will also go to other executives, while the ballot is running.

The result of the ballot is due on Thursday. Independent polling by the union last week predicted a vote of 65 per cent in favour of industrial action. If the union does win a “yes” vote, it could begin strike action the following week, although it could leave some time for last-ditch talks with Royal Mail

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'Big Orange' rolls out extra splash of colour

Posted by | Jun 4, 2007 | |

TNT Express Services UK & Ireland is introducing the new livery as part of TNT’s global rebranding of all new vehicles in 2007.

The subtle changes will see a bigger ‘sweep’ of the company’s corporate orange colour on all vehicles, a larger ‘TNT’ logo on the side of cabs, and a completely orange shutter doors on 7.5-tonne and trailer units.

By the end of 2007, more than new 400 vehicles and trailers in the UK will carry the new look.

The global corporate rebranding was set in motion by TNT in April this year.

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Fujitsu focuses on the future at Retail Solutions 2007

Posted by | Jun 4, 2007 | |

Fujitsu Services will be taking a look at the future of retailing at this year’s Retail Solutions show, at the NEC in Birmingham from 5-7 June.

This year’s Retail Solutions exhibition sees the launch of the Store of the Future, a purpose-built shop showcasing the technologies that will be deployed across the high-street over the next few years, with technology provided by Fujitsu. Commenting on the Store of the Future, Dr Mark Dorgan, European retail partner at Fujitsu Services said: “The customer experience is growing in importance and the pressure is on for retailers to provide an innovative shopping experience. The Store of the Future will demonstrate a number of new and future technologies available to help retailers deliver a more integrated multi-channel shopping experience.”

The Future Food area in the store will focus on ‘empowering the consumer’ and will see technologies such as self-checkout, electronic shelf-edge labelling, digital media networks and contactless payment solutions on show.

The Future Department Store area will take visitors through a new paradigm in personal assisted shopping, showcasing devices such as palm vein technology, smart changing room technologies (e.g. automatically requesting complementary items or alternative sizes) and RFID tags. The focus will be on enabling retailers to improve the customer experience by offering enhanced service in-store and thereby increasing basket size and growing loyalty.

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