Tag: UK

UK Post offices' future 'lies with unique services'

Distinct products and unique services could safeguard the future of the threatened post office network.

That was the view of about 20 of Moray’s sub-postmasters and postmistresses who met last night to discuss the latest challenges facing their businesses.

It is not known how many in Scotland will be affected, but estimates range from 300 to 600.

Trade and Industry Secretary Alistair Darling said in December the cuts were needed because of losses of GBP4million a week.

Last night, those in Moray said some of the area’s post offices may no longer be viable, and that will be due in part to Government policy.

A sub-postmaster from Craigellachie said constant decisions to share once-unique post office services with other outlets was crippling the service.

Announcing the proposal, Mr Darling promised a GBP1.7billion package for the period up to 2011, including compensation, thought to be about GBP70,000 each, for sub-post office proprietors ordered to close.

There will also be an on-going subsidy of GBP150million a year to maintain a network of the remaining 12,000 main and sub-post offices.

But some at the meeting last night said they did not want a subsidy – they wanted to be part of a vibrant business that sustained itself.

They also expressed their desire to see the GBP1.7billion package spent wisely.

Former Fochabers sub-postmaster Paul McBain said: “They need to spend that money looking for business that is going to keep the post office vibrant.”

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Royal Mail's deficit cloud darkens

Opposition parties have rounded on the UK government over Royal Mail’s deepening financial crisis, as an exodus of big corporate clients heaped pressure on the firm to tackle its GBP5.6bn pensions deficit.

BT dropped Royal Mail in favour of TNT Post for a GBP90m contract, with UK energy supplier Centrica and the Carphone Warehouse quickly following suit – both choosing private suppliers.

In total Royal Mail lost out on contracts worth nearly GBP150m.

The Department for Work and Pensions (DWP) became the first high profile department to turn its back on the Royal Mail and has since said it would not rule out dropping the firm for future contracts.

Alan Duncan, Conservative shadow trade, industry and energy secretary, quizzed the government in parliament over its failure to deal with the situation.

The government-owned former monopoly has struggled to retain business after postal services were fully opened to competition last year. Since then it’s lost more than 10% of the mail-handling market to private firms.

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DHL UK first to use new sustainability reporting standard

DHL has released the first Sustainability Report for its operations in the UK. Prepared in accordance with the Transport and Logistics industry guidelines set out by the Global Reporting Initiative (GRI), makes this Report the first of its kind for the industry.

The Sustainability Report covers both the Express and Aviation divisions of DHL UK. It provides stakeholders with detailed information about the economic, environmental and social performance of DHL in the UK and the company’s aspirations for the future. The report includes information that is of particular relevance to the Transportation and Logistics industry and its customers, such as managing Health and Safety, managing the impacts of climate change from air and road transport, the handling of hazardous goods, road safety and managing noise in local communities.

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Marketers to increase online direct spend as mail loses out

Only 14% of UK marketers are planning to increase their spend on direct mail this year, while 90% are planning to increase their spend on online direct marketing, according to new research from Alterian.
The data analysis software company conducts an annual survey of marketing professionals in North America and the UK.
This year’s survey reveals that direct mail is set to be much more popular in North America than the UK: while 50% of US marketers overall plan to increase their spend on the medium, in the UK only 14% of marketers plan to do so.
North American marketers are slightly less keen to increase online spend: overall, 85% of marketers plan to do so compared with 90% in the UK.
In the UK, the majority of marketers do not integrate email with other channels: 64% do not and 36% do. The picture in the US is very similar.
Almost 40% of UK marketers reported difficulty integrating email marketing activity with the customer database.
Only 28% carry out full analysis of email campaigns and 72% apply basis or no analysis.
David Eldridge, chief executive of Alterian, said: “The 2006 survey shows a well-defined shift in spending and activity.”

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Royal Mail loses big business deals

Royal Mail has ‘lost’ 2.bn business letters – one in eight – to private competition in the past 12 months, Financial Mail can reveal.

About 18 of Royal Mail’s largest business clients, including HBoS, Lloyds TSB, Barclaycard, Centrica and the Department for Work and Pensions, have defected to private carriers. There are fears that other Government departments will also take their business elsewhere.

The loss of so many large customers is expected to have a strong impact on the company’s profits, which will be announced at the end of March. Operating profits last year were GBP 355m.

The Carphone Warehouse last week became the latest firm to dump Royal Mail and sign up with a new postal provider, UK Mail.

Executives at Royal Mail are becoming increasingly frustrated because, under the terms of its licence, the company cannot offer to cut prices to try to keep business.

It can compete with cut-price competition only by lowering all its delivery charges to business customers, a move that would have to be funded through increased efficiency and new technology.

One hundred top business clients are responsible for 40% of Royal Mail’s profits and traditionally business customers effectively subsidise domestic household mail.

The growing loss of customers will put further pressure on the Government to agree to Royal Mail’s restructuring plans.

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