Tag: UK

Royal Mail’s First Class service the best ever

Posted by | Nov 30, 2006 | |

Royal Mail’s quality of service to customers is at its highest level ever, as the latest figures show. In the second quarter of 2006-07 (end of June to early September), 94.5% of First Class letters arriving the next working day after posting. This is the best performance of any quarter on record, and exceeds the 93.0% national target.

Second Class mail also beat its 98.5% target, with a 99.1% performance over the same three-month period – also the best second quarter result on record.

“These are great results and confirm we are delivering the best ever quality of service to our customers,” said Ian Griffiths, Managing Director, Royal Mail Letters. “This is thanks to the hard work and dedication of all our postmen and women who do a first class job day in, day out.”

Mail services used by larger businesses also exceeded their targets. These include Mailsort bulk business mail services, Presstream for magazine mailings and PPI (printed postage impression) items.

Royal Mail’s Standard Parcel service recorded a performance of 95.2% – well above its 90.0% target. Royal Mail’s Special Delivery guaranteed next day service also exceeded its target – with a 99.1% performance against its 99.0% target.

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Target Express acquisition and Electronic Security strategic review

Posted by | Nov 30, 2006 | |

Q.
You’ve made two announcements today: the acquisition of Target Express and a strategic review of the Electronic Security business. If we look at Target Express first, what’s the rationale behind that deal?

A.
We’ve announced that we’re going to buy Target Express for some £210m. It’s a highly complementary business with our own business, City Link, in the next day express parcel delivery business.

Our City Link business has continued to take market share every year for the last decade and Target Express has got a similar high growth profile. Between the two of them they add up to putting us in a close second position behind DHL.

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Rentokil Initial acquires Target Express to create leading overnight parcel delivery business

Posted by | Nov 30, 2006 | |

Rentokil Initial plc today announces that it has, through a subsidiary, made an offer to the shareholders of Target Express Holdings Limited (“Target Express”) to acquire the entire issued share capital of Target Express on a cash and debt-free basis for a cash consideration of GBP210 million, to be satisfied from existing resources. This offer is unconditional and acceptances have been received in respect of 90% of the share capital with the balance expected no later than the end of the year.

Target Express provides a full range of premium parcel delivery services for customers throughout the UK, with its main focus on overnight timed deliveries. It operates from 39 branches with a main hub in Coventry. Revenue has grown strongly in the business under the new management team that took charge in 2002. Turnover and operating profit (before amortisation and exceptional items) of Target Express for the year to 30 April 2006 were GBP146.1 million and GBP17.3 million respectively.

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Double the Glory for Neopost as it claims two awards

Posted by | Nov 30, 2006 | |

Neopost is delighted to announce that it has been honoured with two major industry awards. The i-Weigh, its leading dynamic scale introduced in response to the introduction of Pricing in Proportion (PiP) which came into effect in August this year, was awarded Triangle’s UK Mail Technology Award.

Additionally, Neopost was announced as the Parcelforce Vendor of the Year 2006 by Royal Mail Group for its innovation, technology and in particular the development of Frankpay.

The Triangle’ UK Mail Awards, which acknowledges the domestic UK postal industry, awarded Neopost’s franking solution – the i-Weigh, its prestigious technology award at a ceremony held on Tuesday, 31 October. The i-Weigh has the ability to check the weight and size of mail, while in motion at speeds of up to 120 items per minute, and calculate the correct postal rate according to PiP pricing tariffs. “We are proud that the i-Weigh has been acknowledged for its innovative and PiP-friendly design. The technology category is intended to identify new and proven technology products or systems that have provided either cost savings or an improved service to the customer, and it is gratifying that the i-Weigh is recognised as the leading solution to achieve this in 2006,” stated David Glover, Neopost Managing Director.

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Postcomm consults on Royal Mail's 'complicated' compensation schemes

Posted by | Nov 30, 2006 | |

Postcomm today launched a consultation on Royal Mail’s current compensation schemes for loss, damage and delay which many customers are finding difficult to understand and use.

Royal Mail’s currently has four compensation schemes for loss and damage. Postcomm is proposing that Royal Mail introduces a single loss and damage scheme governed by a clear and simple framework of principles.

The consultation also seeks views on whether, now competition has started to develop, it remains appropriate for Postcomm to require Royal Mail to pay compensation to bulk mail customers for delivery delays and, if so, what type of scheme should be required for these customers in the future.

Postcomm chairman Nigel Stapleton said:

“Royal Mail’s current compensation schemes for loss and damage have developed over many years and have become difficult for customers to understand. We think it important to cut through this complexity and make sure mail customers have access to a clear, fair and user-friendly compensation system.

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