Tag: UK

UK First Class service hits record high level

Posted by | Oct 27, 2005 | |

Royal Mail’s First Class service has hit the highest level ever, beating the record performance achieved earlier this year, it was announced today. Preliminary results from independent research show that 94.2% of First Class letters arrived the day after posting during July to September this year – well ahead of the 93.0% target level. The 94.2% performance during the summer also easily beat the 93.6% spring performance during April to June – the previous best performance on record. Second Class mail beat its 98.5% target with a 98.8% performance during July to September. Royal Mail’s Chief Executive, Adam Crozier, said: “Royal Mail is delivering its best service on record. Postmen and women are providing customers with a world-class performance. I’m very proud of our people.”

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TNT Mail to take on Royal Mail with UK delivery service

Posted by | Oct 26, 2005 | |

Postal operator TNT Mail says it has ambitious plans to launch an end-to-end delivery service that will challenge Royal Mail’s dominance of the market, despite the fact TNT’s current service is about to be axed. TNT Mail has been using Express Dairies’ residential delivery service since last year to distribute small parcels, magazines and catalogues. However, mounting losses have forced Express Dairies to scrap the service as of next month. “It’s clear we will never be in a position to match Royal Mail’s delivery scale, but we will be its prime challenger,” said David Higham, development director for TNT Mail. “Where there’s a business case to put forward, we will be there. Our deal with Express Dairies was mainly concerned with heavier items and this is only a small part of the market.” Higham said TNT Mail will be looking at offering a service for heavier-weighted items and letters and could seek to develop this through a partnership or by acquisition.

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Royal Mail braces for deregulation

Posted by | Oct 26, 2005 | |

It’s been a challenging year for Royal Mail. The postal operator’s plans to introduce pricing in proportion (PiP) got a mixed reception and it has been heavily criticised for poor delivery times and missing letters.

But 2006 is likely to prove even more testing. In January, the UK mail market will open its doors to full competition and mailers are already changing their allegiances.

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UK Rentokil Initial’s parcels business plans to cease franchising

Posted by | Oct 26, 2005 | |

Rentokil Initial has today announced that its parcels delivery business Initial
City Link will, over a period of time, cease to operate on a franchised basis.
This is another important step forward in Rentokil Initial’s development. The
change will return full control of Initial City Link to the Company and should
deliver better returns for our shareholders while maintaining or improving
service to Initial City Link’s customers. Franchisees, who collectively have an
estimated annual profit of GBP5 million, will be offered a fair price for their
businesses and will be given plenty of time to plan the transition. The franchise model used by Initial City Link has been in place since the early
1990’s largely unchanged and the franchisees have played an important part in
its growth. However, thanks to recent investment in franchisor sales and
marketing and a renewed focus on personnel, better growth is being experienced
in Initial City Link’s controlled and operated branches than in those of the
franchisees.

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Marisa Cassoni stepping down from UK Royal Mail

Posted by | Oct 26, 2005 | |

Royal Mail announced today that Marisa Cassoni, Group Finance Director, will be stepping down from her role and leaving the company at the end of December.
Marisa Cassoni has been with the Company for over four years and has been a key member of the team which has seen the Company through its successful three-year renewal plan. Royal Mail is now moving into the next stage of its development, with the market opening to full competition from January 1, and the process to find a new Group Finance Director will now start.

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