Tag: UK

NewVoiceMedia wraps up deal with Parcelforce Worldwide

Posted by | Jun 8, 2005 | |

Intelligent network services vendor NewVoiceMedia has been selected by Parcelforce Worldwide to provide a network-based inbound call handler service to all of the company’s 53 depots across the United Kingdom.

The deal will improve Parcelforce Worldwide’s management of inbound calls by offering call queuing, overflow between depots, and by automating the handling of simple queries and transactions from customers, ensuring that Parcelforce Worldwide’s staff are more readily available to deal with complex issues.

Parcelforce Worldwide staff who currently answer calls at the depots are not call centre staff, but are involved in the core business of collecting, sorting and distributing parcels. This ensures that customers will speak to someone who is best placed to deal with their enquiry.

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Mail partnership offers alternative to Royal Mail UK

Posted by | Jun 8, 2005 | |

DX Services, the B2B mail network, has signed a deal with high street postal services company Mail Boxes Etc (MBE), to target small- to medium-sized businesses.

The service is currently being rolled out through MBE’s 96 UK franchised outlets. Although DX has 4,500 document exchange collection points in the UK, it lacks visibility as many of these are in shared office facilities.

Companies will be able to walk into MBE stores to use one of two services: Assure DX, which offers guaranteed next day delivery; and Signe DX, a signature service. Post is handled by DX’s own network, including final mile delivery.

DX clients include Tesco, the Land Registry, British Gas and many of the UK’s law firms. The company handles 360 million items a year.

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Secrets of my success: John Ivers, Managing director, DHL Global Mail

Posted by | Jun 8, 2005 | |

As someone who has spent nearly 25 years dealing with mail, it has been important for me to be able to adapt to the significant changes the UK mail industry has seen over the past few years.

I started out as a fresh-faced economics graduate on a management development programme at Pitney Bowes, where I experienced business at all levels, including general management, sales, customer service, marketing, finance and IT. It taught me that sending and receiving mail is the lifeblood of any business.

Those early days also taught me to listen to your customers. Expectations from customers have significantly changed over the years, and they increasingly want a more personalised service that offers them real value.

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Business Post Chief Executive predicts UK Royal Mail will have 80% market share

Posted by | Jun 8, 2005 | |

Paul Carvell, Chief Executive of Business Post Group plc, has predicted that, following liberalisation of the postal market, Royal Mail will retain a profitable 80% share of the UK market. Mr Carvell said that the 20% which the Royal Mail would lose would fall into two categories. Some 15% would probably be shared by four competitors which would provide a nationwide service, and a further 5% would go to city centre specialist deliverers. Speaking today at The Logistics Event conference on the subject of “Competing for the Post”, he said that the UK domestic mail market was worth GBP5.8 billion per year, while the international market was worth a further GBP0.8 billion. Since Business Post had moved its first letter in May 2004, the company had now moved more than one hundred million letters.

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