Tag: UK

Mail Merge

Posted by | Jun 3, 2005 | |

Yolanda Noble, chief executive of Corporate Mailing Matters, argues that reduced international postal costs should come as extremely good news to marketers and the wider business community alike. In order to better understand the level of international mail inefficiency that larger UK corporations could be addressing, Corporate Mailing Matters commissioned research to quantify the situation. Primary research established a model for typical international mailing volumes, and the savings that were being achieved by pioneer users of cross-border mailing consolidation services. That model was then applied to UK companies turning over more than £50 million per annum – a community of some 4,000 corporations across the UK. The findings were revealing. The UK’s top 4,000 companies are losing out on £251 million every year.

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German DHL to handle BMW supplies

Posted by | Jun 2, 2005 | |

Global express and logistics company DHL, a unit of German post operator Deutsche Post AG, has signed an agreement with German carmaker BMW to handle its supplies, DHL said on June 1, 2005.

DHL has been handling supplies to BMW’s 14 production sites in Germany, Austria and the UK since March 2005.

Under the agreement, DHL will deliver materials from BMW’s 1,800 suppliers in 18 countries to the carmaker’s plants and will subsequently return all multiple-use containers to the suppliers.

This is the first time when a vehicle producer has transferred its entire volume of parts to the transportation network of a single service provider, DHL said.

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TPN delivers healthy profits

Posted by | Jun 2, 2005 | |

The Midlands-based Pallet Network has loaded a substantial increase in both turnover and profits for the year to March 31.

Turnover grew from pounds 15.8 million to pounds 20.3 million, an increase of 28 per cent, with pretax profit topping pounds 804,000 as against just over pounds 625,000 the previous year – a jump of just over 28 per cent.

TPN bosses pinpointed significantly increased pallet throughput as a direct result of consistent delivery performance and service quality.

Hailing an ‘excellent year’, Richard Eldred, TPN chairman, said: ‘Average nightly pallet throughput grew by more than 26 per cent a quarter from 2,670 to 3,375 pallets per night during 2004/05, with turnover and profit both highlighting this increase. Increasing pallet traffic was the key factor in our decision to relocate to our new 224,000 sq ft hub near Rugby at the start of 2005, representing an investment of around pounds 6 million over five years.

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Pall-ex partners with Nightspeed

Posted by | Jun 2, 2005 | |

Pall-Ex (UK) Ltd, the pallet distribution network, has launched a unique business partnership with Nightspeed Secure Worldwide Express. The alliance sees the creation of a unique, “one stop shop” parcels, mail and pallet distribution service. “This new service is already online and provides Pall-Ex with a significant opportunity to further expand the range of services we offer to our customers and member hauliers,” said Mrs Hilary Devey, Managing Director of Pall-Ex. Ian Pickford, Managing Director of Nightspeed Secure Worldwide Express adds: “Nightspeed specialises in moving parcels, not pallets. Whilst our trunking operation relies heavily on pallets to aid parcel handling, our ‘sprinter’ type collection and delivery vehicles are not designed for this operation. Pall-Ex is the sector leading expert in palletised freight logistics. Working in partnership Pall-Ex and Nightspeed can offer the best parcel and pallet distribution solutions in the sector.”

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e-Retail Delivery in the UK

Posted by | Jun 1, 2005 | |

A report by Snow Valley for IMRG
Contents
Summary of Findings
Summary of Sector Trends
Section 1 – Delivery Time options
1a. How many delivery time options did the retailer provide?
1b. Where no time options were provided, what was the delivery timeframe?
1c. Was it possible to choose a specific date for delivery?
1d. Was it possible to choose a specific time of day for delivery?
1e. Was it possible to choose Saturday delivery?
Section 2 – Delivery Flexibility…………………………………………………………………………………………………11
2a. Did the retailer specify a time by which the order had to be placed?
2b. Was it mandatory for the order to be delivered to the billing address?
2c. Was it possible to split the order across delivery addresses?
2d. Was it possible to add special delivery instructions?
Section 3 – Delivery Cost……………………………………………………………………………………………………….14
3a. What was the cheapest delivery option on offer?
3b. Did the retailer offer free delivery above a certain order value threshold?
3c. When did the customer first get to see the delivery cost of their specific order?
Section 4 – Delivery Information Quality…………………………………………………………………………………16
4a. On the homepage, where was the link to the delivery information page?
4b. What terminology was used as the link to the delivery information page?
4c. Did the site make it clear that a signature would be required?
4d. Did the retailer offer online order tracking?
Section 5 – Returns Options & Information……………………………………………………………………………18
5a. Was there a link to the returns information from the homepage?
5b. What returns options were available for unwanted goods?
5c. Is original postage refunded if unwanted goods are returned?
5d. Who covers the cost of returning unwanted goods?

P:LibraryB2CE-retail delivery in the UK 05 IMRG Snow Valley.pdf

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