Tag: UK

It’s a regulatory roll over! Comment from UK Postwatch

Posted by | Mar 22, 2005 | |

In 2003/04 Royal Mail famously failed every one of its 15 minimum performance targets. These targets were set by Postcomm on advice from Postwatch and included in Royal Mail’s licence. Yet despite this worst ever performance the Regulator has decided after 12 months of deliberation not to fine Royal Mail. Postwatch believes the regulator has rolled over. Customers have suffered; Royal Mail has got off scot-free. The regulator is hiding behind GBP60 million of compensation, which customers were separately entitled to. In May 2004 Postcomm predicted that compensation to bulk mailers alone could reach GBP80 million. In practice, only GBP43 million has been paid due to ‘loopholes’ in the scheme written by Postcomm. Customers have been short changed by more than GBP30 million. Peter Carr, commenting on Postcomm’s announcement of no action said: “This is a bad day for customers and a missed opportunity.”

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Postcomm report points to improvement in Royal Mail service

Posted by | Mar 22, 2005 | |

Royal Mail today welcomed the decision of the postal regulator Postcomm not to fine the company for a dip in quality of service during the autumn and winter of 2003/2004, or to impose compensation payments beyond those historically agreed. A report issued today by Postcomm says the main factors adversely affecting service were industrial action at the end of 2003 and a serious fire at a mail centre a year ago – and that Royal Mail “did all it reasonably could” to reduce the impact of those events on customers. It applauds the “extensive and effective action” by Royal Mail to restore service quality – currently running at the best levels in a decade, acknowledges the operational changes made by Royal Mail were right – both for the business and its customers and confirms that no further compensation payments are due to customers beyond those previously agreed.

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GBP60m returned to UK postal customers in compensation

Posted by | Mar 22, 2005 | |

Royal Mail has forfeited GBP60 million to customers because of its poor service quality in 2003/04 when it missed all its main service quality targets, Postcomm revealed today. In view of this — and a number of other measures agreed by Royal Mail — Postcomm has decided not to impose further financial penalties on the company. Postcomm’s judgement takes account of the serious shortcomings in Royal Mail’s performance during the period, but also the extensive and effective action it has taken since then towards putting matters right.

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Fulfilment: Cross border fulfilment

Posted by | Mar 21, 2005 | |

Once you have your online orders the logistics of getting the product packaged, through customs and shipped must be planned well.

The ubiquity of the web means items can be ordered from anywhere in the world, by just a click of a mouse. And this is something a growing number of consumers are embracing. According to James Roper, chief executive of global e-tailing industry body IMRG, an estimated £100 billion will be spent online this year across the globe.

But going global isn’t just about installing a website and waiting for orders to flood in. The entire process – including packaging, customs clearance and charges – must be carefully planned and managed from beginning to end.

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FedEx warns oil prices to hit profits

Posted by | Mar 18, 2005 | |

FedEx increased its third-quarter net earnings by a better than expected 53 per cent but warned that high oil prices would erode profits in the fourth quarter.

Alan Graf, chief financial officer, said this year’s renewed increase in fuel prices was having a “significant impact” on margins.

US light crude yesterday rose above USD57 a barrel for the first time, amid strong global demand and tight supply.

However, Fred Smith, chairman and chief executive of FedEx, said he remained confident about prospects for the company and the world economy. “We have solid momentum in the business and customer demand is strong,” he said. “Economic conditions remain favourable, and we are optimistic about future growth.”

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