Tag: UK

Interlink Express unveils ground-breaking products and services for small and medium businesses

Posted by | Oct 20, 2004 | |

Interlink Express and its 100 depots are completing a £20 million investment to make it the easiest carrier for small and medium businesses to deal with them. This is one of the most significant steps in the express parcels carrier’s 23-year history. The company will launch three new timed next-day deliveries based on the result of research with more than 8,000 customers. In addition, and again as a result of listening to its customers and franchisees, it has re-engineered the customer experience to make it as simple, easy and quick as possible. These developments recognise that small and medium businesses have little time, and while parcel distribution is of critical importance, it is not something they wish to specialise in and spend time managing. It is therefore essential that they select a partner who shares and understands this view. This twin-pronged approach of introducing new products and services, along with creating the easiest customer experience, forms an offer currently unrivalled in the marketplace and which Interlink Express is confident will not be matched.

Read More

Williams Lea lands £225m contract

Posted by | Oct 20, 2004 | |

Williams Lea, the privately-owned business document outsourcing group, has secured a £225m contract with Norwich Union to outsource the insurance group’s document services. In a contract thought to be the largest of its kind in the financial services sector, Williams Lea will take on all Norwich Union’s laser print, mailing, archiving postal and reprographics activities for 10 years. Norwich Union’s 500 document staff will all be transferred to Williams Lea.

Read More

Royal Mail’s Quality Of Service: The Customers’ Viewpoint

Posted by | Oct 19, 2004 | |

New research carried out by MORI jointly on behalf of Royal Mail, Postwatch, the consumer watchdog for postal services, and Postcomm, the industry regulator into the current perceptions and requirements of the postal service is released today. This survey is part of a larger review process undertaken by Postcomm to ensure that the new Royal Mail Quality of Service targets, to take effect from April 2006 as part of the new price control, encourage the operator to reach and maintain an acceptable level of service relative to price and customer expectation.

Among the main findings are:

Domestic and small business customers have a more favourable opinion of Royal Mail than account managed customers. Across all, favourability towards Royal Mail is below that of the Post Office
Many customers say their opinion of Royal Mail has deteriorated over the last six months; including more than half of account managed customers
Royal Mail is rated highest for its ‘trustworthiness’. Only a minority of customers rate Royal Mail excellent or very good for ‘reliability’, ‘delivery on promises’, ‘accountability’ and ‘meeting expectations’. In line with overall attitudes, account managed customers are more critical of Royal Mail’s performance
Experience of loss has a significant negative impact on Royal Mail’s overall reputation; the first basic expectation, shared by all, is for customers’ post to be delivered
Most customers are more service, rather than price focused and place more value on an improvement in service than on a reduction in price
Among most domestic and small business customers, the percentage of mail delivered on the specified day is more important than the actual time of delivery
Very few customers are prepared to accept “tail of mail” of more than two working days
Only a minority of account managed customers would be prepared to pay more than they currently do to reduce the frequency of loss. Domestic and small business customers are more indulgent; more than half say they would accept an increase in price to reduce the number of items that go missing

P:LibraryPostalRoyal MailRM QofS for RM Postcomm & Postwatch July04.pdf

Read More

UK Royal Mail chief faces DTI ambush

Posted by | Oct 18, 2004 | |

Royal Mail chairman Allan Leighton is on course for a showdown with the Government over his plans for the partial privatisation of the business. Leighton, whose contract with Royal Mail ends next March, has been told bluntly by the Department of Trade and Industry that his ideas for a workers’ buyout are dead in the water. The clash could lead to his resignation as the slapdown comes only a week after Leighton said: ‘I am determined to get more ownership into the hands of our people. I want a broader ownership, but that must be dominated by the employees.’ The DTI, which has responsibility for Royal Mail, said: ‘Privatisation is not on the agenda and there are no plans to dispose of the Government’s shareholding. That is quite clear.’

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

Have you noticed a decrease of non-EU inbound parcel volumes since the implementation of the new €3 charge?

Thank you for voting
You have already voted on this poll!
Please select an option!


View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest