Tag: UK

Postcomm chief’s compensation challenge

A major clash between post users and Royal Mail over compensation would be the first big test of the man at the top of the industry regulator Postcomm. Nigel Stapleton, chairman of Postcomm, has so far avoided the high-profile public rows with Royal Mail that were a feature of the tenure of his predecessor Graham Corbett. But he has also said: “You need to be a good listener but also to take a robust approach. Graham was not a pushover and I am not a pushover.”
He will be aware of the damage to Royal Mail’s public standing if it is seen as attempting to dodge its responsibility to compensate customers for constantly failing its service standards.

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Prestige deal for Amtrak Express Parcels

Amtrak Express Parcels has broken Parcelforce’s monopoly on home delivery for Comet, with a contract to deliver small electrical items. It will make around 45% of the 7,000 deliveries a day expected in the Christmas peak. “We will do the higher value work,” Amtrak says. Amtrak, backed by 3i, made a (pounds sterling)1.9m pre-tax profit in the year to May 31, against a loss of (pounds sterling)5.5m a year before.

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ANC deal

ANC Express has secured a 3 year £15m contract with home products wholesaler and distributor Total Entertainment. The contract covers more than one million parcel deliveries a year to retailers including Sainsburys, Wm Morrison, Somerfield, Kwik Save, HMV, Virgin Retail and hundreds of independent retailers. ANC business development director Mark Mitchell says:
We are constantly developing solutions to meet the high standards of secure deliveries needed for this sector.

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