Tag: UPS

UPS Franchisees protest during Annual Meeting

Posted by | May 18, 2007 | |

As some 50 UPS franchisees from around the country picketed in a light rain outside Wilmington’s Hotel DuPont Thursday (May 10) during UPS’ annual meeting, several shareholder-franchisees directed questions about their concerns to CEO Mike Eskew.

During the question and answer period, Joe Wightman, who owns a Mail Boxes Etc. franchise in New York, asked Eskew why it is that UPS’ 4,000-plus-store retail franchise network of UPS Stores and Mail Boxes Etc. (MBE) is invisible in the UPS annual report and in the presentation Eskew made at the shareholders meeting May 10 in Wilmington. Wightman suggested that it is due to the “abysmal” failure of UPS’ effort and the unhappiness of its franchisees.

Eskew’s response, which Wightman said appeared rehearsed, was that he (Eskew) checked the source for Wightman’s report last year claiming that 60% of the UPS network is unprofitable, and Eskew replied that the information is not accurate. He did not say what his “source” was. Platinum Shield Association (PSA) Board member and UPS shareholder Glenn Sturgis then pointed out to Eskew that the 60% figure came from a written report by UPS’ Franchise Advisory Council, which includes UPS and MBE management as well as its UPS Store franchisees.

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Customer satisfaction report: FedEx, UPS, USPS

Posted by | May 15, 2007 | |

The ACSI report, released on Tuesday, presented customer satisfaction results in different segments.

United Parcel Service Inc. scored an 81, losing to FedEx’s 84 but beating the U.S. Postal Service’s score of 77. UPS’ score in 2006 was 83.

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Customer Satisfaction Growth Slows, Many Companies Struggle to Keep Up

Posted by | May 15, 2007 | |

Customer satisfaction with the goods and services that Americans buy continues to improve, but at a slower rate, according to the latest American Customer Satisfaction Index.

The ACSI is up 0.4 percent to an overall score of 75.2 (on a 100-point scale), the highest quarterly national average in the ACSI’s 14-year history.

However, although customer satisfaction growth in the aggregate continues, many individual companies are falling behind. Of the companies measured in the first quarter 2007, the ACSI saw more drops than gains in satisfaction.

The ACSI has consistently predicted future consumer spending and is an indicator of financial performance at both the company and industry level, Fornell says. The latest ACSI data suggest that depending on the impact of consumer debt burden, consumer spending growth will be in the range of 3.1 percent to 3.9 percent in the second quarter of 2007.

In the first quarter of every year, the ACSI measures customer satisfaction with the quality of products and services in energy utilities, airlines, express delivery, U.S. Postal Service, hospitals, hotels, fast food restaurants, cable and satellite television and telecommunications services.

United Parcel Service Inc. scored an 81, losing to FedEx’s 84 but beating the U.S. Postal Service’s score of 77. UPS’ score in 2006 was 83.

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UPS to receive CARE's International Humanitarian Award

Posted by | May 15, 2007 | |

CARE, a leading humanitarian organization fighting global poverty, announced this week that UPS will receive its International Humanitarian Award for Corporate Philanthropy.

UPS has contributed more than USD 1,000,000 during a 14-year partnership that has supported CARE’s work around the world. Since 1995, UPS has generously underwritten CARE’s Emergency Transportation Shipping Fund. “Having this money readily available has made it possible for CARE to prepare and respond effectively to emergencies,” said Gayle. In addition, UPS has donated to CARE’s emergency and relief efforts throughout the world, including Kosovo, Sudan, Angola, Cambodia, Vietnam, Lebanon, Haiti and Nicaragua.

For more than six decades, CARE has reflected a remarkable spirit of giving on behalf of the American people and has served as a model of how poor people around the world can be empowered to help themselves. Last year, CARE’s programs improved the lives of 55 million people through some 900 projects in 66 countries. CARE tackles underlying causes of poverty so that people can become self-sufficient.

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