Tag: UPS

UPS survey finds shipping critical to online buying experience

Posted by | Nov 23, 2005 | |

Internet shoppers say the successful delivery of goods purchased online is critical to their overall satisfaction and loyalty to online retailers, according to a new survey commissioned by UPS.
The survey, conducted for UPS by the national opinion research firm Synovate, found online consumers were overwhelming in their demand for high-quality delivery services. Among the findings:

Online consumers’ top three delivery priorities, in order, are reliability, convenience and speed of shipping.
80 percent of online shoppers said a positive delivery experience would cause them to likely purchase from that online retailer again.
69 percent of the respondents said they were more likely to patronize those online retailers that offered package tracking, rates and service selection online.

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UPS Bulgarian unit investing 1.5 Mln Euro in office and warehouses

Posted by | Nov 22, 2005 | |

In Time, a Bulgarian unit of US courier giant UPS, is investing three million levs (USD1.8 million/1.5 million euro) in its own office building and warehouses to reinforce logistics services, a company official said on Tuesday.
The company is building the facility near the airport in the capital Sofia and hopes to complete it at the beginning of next year, In Time head Zheni Belopitova told reporters. In Time has been operating in rented premises in Sofia since 1990 when it entered the Bulgarian market. The company saw its turnover rising by an average 20% every year in the past 15 years, Belopitova said.

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UPS Announces Rates For 2006

Posted by | Nov 18, 2005 | |

UPS today announced new 2006 rates for most US small package services, including a 3.9 percent increase in commercial ground services and a 5.5 percent rise in UPS air and international services. The company also will reduce by 2 percent the index used to determine its air fuel surcharge, a move that will directly benefit customers as fuel prices moderate and the index pushes the air fuel surcharge below the current 12.5 percent cap. UPS is maintaining this cap despite dramatic jet fuel price increases.

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UPS, FedEx pilots contract dispute heats up

Posted by | Nov 17, 2005 | |

Pilots at passenger airlines aren’t the only ones feuding with their managements about new contract terms. Pilots at two cargo airlines are in contract talks, too. The disputes at shipping giants UPS Inc. and FedEx Corp., however, don’t involve pay cuts, as both companies are offering wage increases.
Beyond pay, these pilots say their benefits and work rules are just as important – if not more important. UPS pilots have run newspaper advertisements prodding management to reach an agreement with them and have authorized their union to call a strike if necessary. Today, they will do informational picketing outside company storefronts in several cities. At FedEx, the company has asked for a federal mediator to join talks with its pilots. The major issues the companies and their pilot unions are grappling with in the talks include pay, pensions, work rules, health benefits and job security.

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UPS Pilots: set date certain request for release; claim UPS making big gamble

Posted by | Nov 17, 2005 | |

Independent Pilots Association has given UPS until December 23 to finalize the contract it began negotiating with its pilots in October 2002. “It has become clear that UPS’ recent overture for a settlement is not genuine, but a cynical move timed to prevent any disruption during Christmas Peak. Christmas 2005 will be our fourth holiday season during this contract negotiation, that’s long enough,” said Capt. Tom Nicholson, President of the Independent Pilots Association. He went on to say, “UPS has one more shot to deliver a contract that our pilot group can ratify when we get together with the National Mediation Board the week of December 19 thru 23 in Wisconsin.”

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