New package-flow technology not delivering at UPS
United Parcel Service Inc. has acknowledged that its highly touted package-flow technology isn’t flowing as smoothly as expected, with problems at about a third of the 300 or so centers where it has been implemented.
The package-flow software suite, a UPS initiative unveiled in October 2003, was developed in-house to help the company more efficiently plan deliveries made by its drivers in the U.S. At that time, UPS said it would deploy the technology at its 1,000 U.S. hubs by 2005 (see story). However, now it seems that full implementation won’t be achieved until the end of 2007, said UPS spokeswoman Donna Barrett.
