Consumers Want Omnichannel Experiences, Flexible Shipping Costs and Convenient Returns
comScore, a leader in measuring the digital world, and UPS have released a global study in the UPS Pulse of the Online Shopper series, revealing online shoppers in Europe and around the world are looking for more control over their shipping and delivery experiences. The study includes data from more than 14,000 frequent online shoppers across six countries in Europe, as well as the U.S., Canada, Asia, Australia and Mexico.
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