Tag: USA

DHL among top finalists at American Business Awards

DHL announced today it was recently selected as one of the four top finalists at the 2007 American Business Awards, known as the “Stevie Awards.” DHL received the award in the ‘Best Human Resources Team’ category, and was the only company recognized for its achievements in sales training.

More than 2,000 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories this year. DHL was recognized for its College Recruitment Express Training (CRET) program, an 11 week educational program for new DHL sales professionals that provides a ‘Fast Track’ program focused on product knowledge, selling skills, customer management and an experiential learning aimed at enabling sales representatives to develop winning customer solutions.

DHL presented a business case that illustrated its new CRET program not only had a 100 pct retention rate after the end of the first year, but that the graduates brought in significantly more package revenue than participants in previous programs. In addition to training on DHL’s business, industry, and market, CRET graduates learn soft skills such as listening, rapport-building, as well as identifying and understanding customer needs. The interactive program blends conventional learning methods with experiential activities that expose the participant to real-world customer situations.

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Post office orders 'green' packages

The U.S. Postal Service is requiring vendors to use environmentally friendly materials to create envelopes and packages that carry 500 million Priority Mail and Express Mail shipments annually.

Packaging-products suppliers including Bell Inc. must use materials that can be recycled and won’t harm the environment, Postmaster Gen. John E. Potter said. The changes apply to 10 direct suppliers and 200 makers of products such as glue, ink and paper.
In 2006, the Postal Service saw more than $6 billion in revenue from Priority and Express mail, spokeswoman Joanne Veto said. The Postal Service, which builds the cost of Express and Priority mail packaging into its shipping price, spent about USD 114 million on the packages themselves last year, Veto said.

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USPS: Tension and contention for postal world increases

The U.S. Postal Service’s proposed increase would have hit light-weight catalogs and parcels hard with big double-digit increases. The Postal Regulatory Commission compounded things by knocking a penny off the First Class stamp, thereby draining revenue out of the postal system. To make matters worse, it steepened the increase on lighter-weight catalogs.

Cataloger contentions

Then, a group of catalog mailers started a new trade group to represent catalogs. This might make sense except heavy-weight catalog mailers are content.

The Postal Service’s Board of Governors, in an attempt to relieve industry pressure, particularly from catalogers, sent back to the PRC the Standard Mail portion of their rate increase recommendation for further review.

The commission proposed a temporary rate reduction of 3 cents per piece for Standard Mail regular flats and 2 cents for Standard Mail nonprofit flats. The reduction would end on Sept. 29 and could begin after postal Board of Governors’ approval. With the Governors’ decision still outstanding, the most mailers could get is three months of relief. This offers minimal opportunity to react and change mailing plans.

Automation complications

To top it off, postal software suppliers complain they will have no time to make and test software changes to automated postage reports. The PRC is suggesting manual bottom line adjustments to postage reports.

Another object of mailer tension and angst is over the Postal Service’s plan to automate the delivery sequence sorting of flats. There is no question that this area is a major expense and a big challenge facing the Postal Service. The objective is to have flats, primarily catalogs and magazines, bar coded and sorted into delivery sequence to reduce letter carrier in-office sorting time.

At a recent flats symposium, Deputy Postmaster General Pat Donahoe noted that letter mail delivery sequencing began 14 years ago, and it’s now operating at an 83 percent level. Mr. Donahoe said from the beginning of the program, the Postal Service expects flat-sorting sequencing at an 80 percent level.

Given address positioning requirements, flats stiffness and flexibility requirements and problems inherent with the physical characteristics of flats, the 80 percent level, if achieved, will be a fantastic accomplishment. Mailers and the Postal Service will be feeling plenty of pressure if the program gets off to a slow start.

Labor disputes

There are a number of issues relating to the Postal Service’s craft employees and their unions that’s adding to the tension in the postal world.

First is the fact that the service was unable to reach a contract agreement with the two unions representing letter carriers. They are the National Association of Letter Carriers and the National Rural Letter Carriers’ Association, representing city and rural letter carriers respectively. Both sides are now preparing their economic testimony to be presented to an arbitrator who will make a binding decision.

Legal issues

And as if mail delivery needed more complications, a group of Democratic senators, led by Tom Harkin (D-IA), have introduced a bill that would forbid the Postal Service from contracting out any new delivery routes.

To top it off, the largest of the postal unions, the American Postal Workers Union, together with a coalition of consumers and nonprofit mailers, has filed a lawsuit against the Mailers Technical Advisory Committee. MTAC comprises trade association representatives that represent all segments of the business, government and nonprofit mailing community.

What’s next?

What else is causing concern? Certainly it’s the possibility of a USPS rate increase filing late this year with another postage increase likely in 2008. The underlying issue is whether the Postal Service will file for the increase under the new reform legislations essentially across the board guidelines? Or will it file under the old, cost-plus-m

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Bowling Green to host new FedEx distribution center

FedEx will begin construction on a 48,000 square foot facility in Bowling Green, Kentucky.

LCM Company, based in Lexington, Ky., was awarded the design and construction contract of the new FedEx Ground Home Delivery Packaging and Distribution Center. The cost of the project is estimated at USD 3 million.

The new facility is part of a USD 1.8 billion expansion plan by the company that will double FedEx’s daily package capacity.

The FedEx Ground Division is a business-to-business provider. The Home Delivery Division is dedicated to serving residential customers.

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What's the future of the U.S. post office and your mail?

Could mail one day go the way of many pizza chains, where customers can pick it up or pay extra for home delivery?

Will the mail still arrive six days a week? Will the government still be involved?

The Postal Service is facing big questions as it struggles to cope with rising costs and major changes in the way people communicate.

Few doubt there will be adjustments in the U.S., but what those will be remains to be seen.

In 1993, Postmaster General Marvin Runyon drew a barrage of criticism for suggesting mail delivery might be cut to four days a week.

That was a bombshell then, but it’s something postal experts say may still be a possibility.

Already, hiring private delivery contractors is an issue, prompting informational picketing by letter carriers in Florida to protest contracting out new routes in developing areas.

“I think within the next six to eight months the Congress of the United States is going to decide an issue that’s going to determine whether or not we have a reliable, efficient postal service in the future,” said William H. Young, president of the National Association of Letter Carriers.

“What I’m referring to is the decision that’s been made at the highest levels of the Postal Service to give all the new growth, and the new deliveries that are springing up, to private contractors,” he said.

But such changes may be necessary, says Gene Del Polito, president of the American Association for Postal Commerce, which represents advertising mailers.

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