DHL among top finalists at American Business Awards
DHL announced today it was recently selected as one of the four top finalists at the 2007 American Business Awards, known as the “Stevie Awards.” DHL received the award in the ‘Best Human Resources Team’ category, and was the only company recognized for its achievements in sales training.
More than 2,000 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories this year. DHL was recognized for its College Recruitment Express Training (CRET) program, an 11 week educational program for new DHL sales professionals that provides a ‘Fast Track’ program focused on product knowledge, selling skills, customer management and an experiential learning aimed at enabling sales representatives to develop winning customer solutions.
DHL presented a business case that illustrated its new CRET program not only had a 100 pct retention rate after the end of the first year, but that the graduates brought in significantly more package revenue than participants in previous programs. In addition to training on DHL’s business, industry, and market, CRET graduates learn soft skills such as listening, rapport-building, as well as identifying and understanding customer needs. The interactive program blends conventional learning methods with experiential activities that expose the participant to real-world customer situations.
Read More
