Tag: USA

DHL Express International Americas: Closer to the Customer

DHL is seeking to consolidate its position in Latin America through a strategy that not only highlights the company’s delivery capabilities but also shows its human qualities.

DHL Express International Americas’ new branding campaign includes strategic alliances with the popular regional television channels MTV Latin America, Fox Sports Latin America and leading regional business magazine Latin Trade, as well as initiatives to connect with people through various social responsibility programs.

According to Samuel Cuñado, Vice President of Marketing for DHL Express International Americas, the company’s branding campaign will be one of the key factors in meeting the double-digit growth target that DHL has set for the region. To achieve that goal, DHL Express International Americas has broadened its commitment to a region with one of the world’s youngest populations by closing an alliance with MTV Latin America, and serving as an official sponsor of Premios MTV – with the aim of promoting pop music in the region while also reaching out to today’s young, dynamic customers.

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U.S. Postal service to improve sorting technology

The Postal Service has moved forward with another initiative to improve its delivery capabilities by awarding Northrop Grumman Systems Corporation an USD 874,639,000 contract to build a sophisticated system that will sort “flats” — large envelopes, magazines, newspapers, catalogs and circulars — in the order in which they are delivered.

Letter carriers today spend a portion of their workday in the “office” manually sorting flat mail, a labor-intensive process. The Flat Sequencing System (FSS) — designed in collaboration with Postal Service engineers — sorts mail in delivery sequence at a rate of 16,500 pieces an hour, helping letter carriers start delivering mail earlier in the day.

“The Flat Sequencing System will enable the Postal Service to provide more efficient service to our business customers, who rely on the mail to advertise, generate revenue, and get information into their customers’ hands as quickly as possible,” said Walt O’Tormey, vice president, Engineering.

A pre-production FSS will be installed and tested in Dulles, Va., in August, and nationwide deployment of 100 systems will begin in summer, 2008.

Last year, the Postal Service delivered 53.2 billion flats, consisting of 8 percent First-Class mail, 17 percent Periodicals, and 75 percent Standard mail.

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Business Week praises UPS

Business Week has included UPS in the Top 10 of its first-ever ranking of “Customer Service Champs.”

In a cover story for the March 5 edition, the magazine ranked UPS No. 1 in the shipping industry and No. 8 overall out of the Top 25 “client-pleasing brands” that stand out as the best providers of customer service.

UPS was cited for its delivery reliability, training of drivers and managers and its embrace of advanced technology to improve efficiency and customer service at the same time.

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