Tag: USA

DHL switching to a customer-centric database model: NCDM

Posted by | Dec 14, 2006 | |

DHL is switching from a product-centric database model to a customer-centric one.

This was a key takeaway from Susanne Albert, senior manager of database marketing at Plantation, FL-based DHL Express, who spoke on the 2006 National Center for Database Marketing panel, “Strategy & Tactics for a Successful Shift to Customer Centricity.”

“Back in 2003, DHL was relatively new in the U.S. and we really had no choice but to utilize mass marketing for our brand transformation when we acquired Airbone Express,” Ms. Albert said.

“[But] today, we are implementing some very strong customer marketing programs, whereby we are segmenting not only by channels, but by customer behavior,” she said. “We still have a long way to go in the U.S. in terms of identifying our customer segments and understanding the kind of clusters required for customer-centricity.”

Read More

UPS Delivers Again

Posted by | Dec 14, 2006 | |

For the seventh consecutive year, UPS has set a new record for contributions to United Way. UPS, its employees, and retirees pledged USD59.3 million during the 2006 campaign to United Way for continuing support of those in need.
In addition, UPS employees volunteered more than 800,000 hours of service around the world in 2006, much of it in the United States helping local communities by repairing schools, reading to children, landscaping for local organizations and assisting food banks.
UPS and its employees’ and retirees’ commitment to create lasting, measurable change in local communities through United Way has continued to grow year after year. UPS is a leader in corporate philanthropy and an example for those across America who strive to make a difference.
More than 246,000 UPS employees participated in this year’s United Way campaign, contributing more than USD51.3 million. The company then contributed an additional USD8 million through The UPS Foundation. In the company’s hometown of Atlanta, Georgia, UPS and its employees donated more than USD4.45 million, the largest contribution to United Way of any Atlanta-based company.

Read More

DHL enhances service in hundreds of U.S. cities

Posted by | Dec 13, 2006 | |

DHL today announced significant progress on its Route Optimization Initiative, a component of a program announced earlier this year to enhance courier pick-up and delivery efficiency as part of DHL’s commitment to providing the best possible experience in the shipping industry. To date, DHL has improved pick-up service for customers in hundreds of cities across the United States, while decreasing vehicle usage and fuel consumption.

At facilities across the U.S., the DHL Route Optimization Initiative uses a customized software solution to pull pick-up and delivery data from courier data terminal scanners. The information is uploaded for analysis and route mapping, enabling DHL to increase efficiency and effectively balance its workload capacity across its entire U.S. fleet.

Since its inception, the route optimization program has decreased required drive times, limited route length and fuel consumption, and enabled more rapid processing of shipments. As a result of the initiative, customers throughout the country have more predictable regular delivery times. In addition, DHL has been able to extend the deadline for pick-up service by up to 90 minutes in over 400 metropolitan areas across the U.S., encompassing over one half million businesses.

Read More

Pitney Bowes – Chairman & CEO Interview

Posted by | Dec 13, 2006 | |

BECKY QUICK, CNBC ANCHOR: Next year is looking a whole lot greener for the U.S. Postal Service. An overhaul bill passed through the Senate over this last weekend. And that is set to relieve the Postal Service of billions of dollars in retirement expenses and keep the cost of postage down. Of course, the president still needs to give his stamp of approval on this whole thing. So let`s get into what is at stake for business with Michael Critelli. He is the chairman and CEO of Pitney Bowes.Michael, thanks for being with us today.

MICHAEL CRITELLI, CHMN. CEO, PITNEY BOWES: You are very welcome, Becky.

QUICK: You know, we have heard a lot about this bill that is out there. What is it actually? What would it do? And what does it mean for business?

CRITELLI: Well, you know, we are in a USD900 billion industry that employs 10 million Americans. It stabilizes the Postal Service financially by fixing and funding its retirement obligations. It sets an annual cap on price increases of the CPI, the consumer price index. And it gives the Postal Service the same ability that we are used to with utilities, airlines and other people, promotional rates, off-peak rates, discounts for other benefits to promote the use of mail, all of that that is now possible, that just wasn`t possible under the old law. And that will start to go into effect in 2008.

Read More

UPS system delivers savings; UPS has spent USD600 million to automate package sorting and cut time, miles and cost. For drivers, it's a real help.

Posted by | Dec 12, 2006 | |

When Rick Schetinski starts his United Parcel Service truck each morning, he no longer worries about overlooking packages during a rapid-fire delivery schedule averaging 17 stops per hour.

Thanks to a huge computer-automation project at the Maple Grove distribution center where his truck is loaded, Schetinski receives a list on his handheld computer of everything in his truck and where it’s going. “In years past, the truck was loaded but you didn’t know what was in it” or where it was, Schetinski said. “It would take you 20 minutes a couple of times a day to go through the truck to see what you had.”

UPS says the automation system – akin to putting the Dewey Decimal System in a library to replace random book piles – is a key to handling increasing package volume, up 8 percent this year, and coping with the increased volume of holiday deliveries. The Maple Grove distribution center, one of three serving the Twin Cities, expects a peak volume of 86,000 packages a day around Dec. 20, up from 59,000 packages a day the rest of the year.
Automating a fleet of delivery trucks is quite a feat considering that the back of a United Parcel Service truck resembles a cardboard-box jungle. Hundreds of boxes and envelopes crowd the floor and eight shelves in each truck, differentiated only by small labels that spell out their destinations.

Read More

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

Have you noticed a decrease of non-EU inbound parcel volumes since the implementation of the new €3 charge?

Thank you for voting
You have already voted on this poll!
Please select an option!


View ResultsHide Results

Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

Subscribe to the Magazine

 

Pin It on Pinterest