Tag: USA

DHL today announced the appointment of Hans Hickler, the company’s Executive Vice President of Business Strategy and Implementation, to lead DHL’s new Customer Experience Initiative, which is focused on ensuring a superior customer experience across all touch points. Hickler will lead a dedicated executive team within the areas of customer care and contact and e-commerce services to evaluate and drive improvement to each customer touch point and all processes that impact the DHL customer experience. “The DHL Customer Experience team is dedicated to assuring that our company is positioned to deliver the best possible customer experience for every DHL customer,” said Hickler. “We will go above and beyond to make sure that DHL employees, from managers to couriers to call center reps, are delivering on the promise of a superior customer experience in every interaction they have.”

DHL today announced plans to build its largest US service center facility in New York City, New York. The USD181 Million investment will consolidate two existing service center locations into a new 161,125-sq.-ft. facility to serve Manhattan pickup, delivery and sorting operations. Strategically located to provide rapid egress and regress through below-grade access through the Lincoln Tunnel, the new service center will increase throughput capacity from 10,000 to 15,000 pieces per hour. “DHL is continually looking for ways to improve and enhance service through investments in our US operations,” said Mark Munoz, senior area vice president of operations for DHL. “This new facility will serve as our gateway to the New York City market and with the strategic location near the Lincoln Tunnel will provide enhanced service levels for all of our local customers as well as accommodate growth for the next twenty years.”